Account Services Specialist 1 - Remote - Nevada

Nordstrom; Henderson (NV); Remote; Full time

Job summary

A leading retail company is seeking a customer service representative to manage inbound and outbound calls related to past due accounts. This role offers a competitive salary of up to $28.00 per hour, incentive pay, and the opportunity to work remotely. Candidates should have at least 6 months of customer service experience and strong communication skills. Join a supportive environment focused on employee well-being and enjoy comprehensive benefits including medical, dental, and retirement plans.

Benefits

Monthly work-from-home subsidy of $50

Comprehensive benefits package

Qualifications

• Minimum of 6 months customer service experience.
• Ability to be licensed as a debt collector in Minnesota.
• Strong analytical and decision-making skills.

Responsibilities

• Handle inbound and outbound calls to service past due accounts.
• Adhere to state and federal collection guidelines.
• Encourage future card usage through a consultative approach.

Skills

Analytical skills

Problem-solving skills

Communication skills

Job description

Employer Industry: Retail Customer Service

Why consider this job opportunity:
- Salary up to $28.00 per hour
- Eligible for incentive pay and shift differential pay
- Monthly work-from-home subsidy of $50
- Comprehensive benefits package including medical, dental, and retirement plans
- Opportunity to work remotely from the comfort of your home
- Supportive and inclusive work environment focused on employee well-being

What to Expect (Job Responsibilities):
- Handle inbound and outbound calls to service past due accounts
- Adhere to state and federal collection guidelines while negotiating payment solutions
- Encourage future card usage through a consultative approach
- Assist the card services customer service team as needed
- Utilize problem-solving skills and a knowledge base to address customer concerns

What is Required (Qualifications):
- Minimum of 6 months customer service experience
- Ability to be licensed as a debt collector in the state of Minnesota
- Experience in collection-related roles preferred
- Strong analytical, problem-solving, and decision-making skills
- Clear and professional communication skills, both verbal and written

How to Stand Out (Preferred Qualifications):
- 6+ months of first-party collections experience
- Demonstrated ability to manage a high volume of calls effectively
- Proficiency in technical troubleshooting and navigating multiple systems
- Experience working in a remote environment with a quiet workspace
- High level of self-motivation and ability to work autonomously

#RetailJobs #CustomerService #RemoteWork #CareerOpportunity #EmployeeBenefits

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About the company

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