Customer Service Specialist - FL

ZipRecruiter; Orlando (FL); Remote; USD 30,000 - 45,000; Full time

Job summary

A leading company is seeking a Customer Care Representative for a remote position. You will provide exceptional customer service support, helping clients with product selection and issue resolution. The ideal candidate is energetic, empathetic, and a problem-solver, eager to contribute to customer satisfaction. Join a team that values collaboration and growth while enjoying flexible scheduling and comprehensive benefits.

Benefits

Paid Time Off (PTO)

Flexible scheduling options

Group health plan

Dental insurance

Vision insurance

Qualifications

• Prior customer service experience is ideal, but training is available.
• Ability to type at a minimum of 40 WPM.

Responsibilities

• Assist customers via phone, email, and live chat.
• Maintain accurate records of customer interactions.
• Meet established performance metrics.

Skills

Communication

Problem Solving

Customer Service

Organization

Adaptability

Education

High school diploma or equivalent

Tools

Google Workspace

CRM systems

Job description

Job Description

This is a remote position.

We are looking for energetic individuals who have an interest in providing our clients' customers with excellent customer service support from your secure home office.

We aim to delight every customer every day. As a Customer Care Representative, you’ll play a key role in helping customers achieve their goals—whether it’s finding the perfect product, resolving an issue, or ensuring a smooth order process. You’ll use your empathy, resourcefulness, and problem-solving skills to deliver exceptional service that leaves a lasting impression. If you thrive on making customers successful and are motivated to turn challenges into wins, we’d love to hear from you.

XACT@Home is currently available in AL, FL, GA, ME, MD, MS, NC, PA, VA, TX. Please check back later for availability in your state.

What You’ll Do:

1. Be a trusted resource for customers, assisting them via phone, email, and live chat with product selection, order questions, and everything in between
2. Use active listening and genuine curiosity to understand customers’ needs and challenges, and then recommend solutions that exceed expectations
3. Approach customer interactions with a "How can I make this easy for the customer?" mindset, removing the burden of extra work from the customer and inspiring confidence
4. Communicate clearly with other departments to ensure timely order processing and delivery
5. Meet established performance metrics and continually set goals for professional growth
6. Maintain accurate and detailed records of customer interactions to keep things streamlined and efficient
7. Identify opportunities to enhance the customer experience through thoughtful upselling, cross-selling, or problem-solving
8. Stay informed on product offerings, promotions, and industry trends so you can offer the best guidance to our customers
9. Contribute to projects and other tasks as needed to support company growth

Who You Are:

• Someone who truly gets excited about making customers happy through understanding and solving their problems
• A problem-solver who is motivated to find solutions and create positive outcomes
• A great communicator who can connect, empathize, and build trust with customers
• A great listener who can connect with customers and understand their needs
• Organized and detail-oriented, ensuring every customer’s request is handled effectively
• Energetic, adaptable, and excited to learn and grow in a fast-paced environment

What You Bring:

• High school diploma or equivalent; some college coursework is a plus
• Prior customer service experience is ideal, but we’re happy to train the right candidate
• Strong communication, interpersonal, and decision-making skills
• A proactive, positive attitude with a focus on solutions and customer satisfaction
• Ability to multitask and prioritize in a fast-paced environment
• Comfort with technology: experience with Google Workspace and CRM systems is a bonus
• Ability to type at a minimum 40 WPM

Why Join Us?

At XACT, you’ll have the chance to directly impact customers’ success and be part of a team that values collaboration, growth, and great service. You’ll help customers feel confident in their choices—and help them look like the hero of their organization.

Requirements

Physical Requirements:

• Ability to remain in a stationary position for prolonged periods while working at a computer
• Ability to communicate effectively with customers over the phone and via email or live chat
• Must be able to perform repetitive tasks, such as typing, with attention to detail

Technical Requirements:

• High-speed DSL or cable connection, rated at least 10 MB download speed and 2 MB upload speed
• Dedicated home office space, free from distractions, with a door that can be closed and locked; a picture of this space may be requested
• A personal desktop computer running Windows 10 or higher, with 8 GB of RAM (Windows 11 with Core i3 or better; Windows 10 with Dual Core Processor 2.0 GHz or better). Laptops are not eligible
• A 19" flat panel monitor (minimum), with multiple displays recommended
• A webcam for training, compliance, and collaboration
• A wired network connection (wireless not permitted)
• An approved-brand USB headset for VOIP
• A modern mobile phone (iOS or Android) with iOS 15+/Android 11+ for multi-factor authentication, e.g., Apple or Samsung

Benefits

We believe in work-life balance. Our paid time off (PTO) allows you to unwind and enjoy life outside of work.

We offer flexible scheduling options including set schedules, split shifts, and on-demand shifts.

Full-time employees are eligible for our group health plan through United Healthcare, dental insurance via Sun Life, and vision insurance through VSP.

Additional supplemental products are available through Allstate, including accident coverage.

We provide a safe and comfortable working environment, whether in our call centers or your home office, with support and necessary tools to ensure your success.