Registrar Services Specialist

University of Colorado; Denver (CO); On-site; USD 44,000 - 46,000; Full time

Job summary

The University of Colorado Denver is seeking a Registrar Services Specialist to join the Registrar's Office. This position focuses on processing student records, managing requests, and ensuring accuracy across demographics, enrollment, and grades.

You will interact with students and departments, provide guidance, and support graduation services. Responsibilities include handling forms, documenting actions, and ensuring compliance with FERPA and State Authorization requirements.

Qualifications

• Customer service experience and ability to respond to inquiries professionally.
• Strong attention to detail and accuracy in records handling.

Responsibilities

• Process forms (electronic and paper) and fulfill information requests.
• Assist with graduation services including degree audit coding or maintenance and planner/scheduler support.
• Provide support for diploma provisioning and related documentation.
• Respond to emails and inquiries in a timely, professional manner.
• Complete compliance processes for State Authorization and licensure programs.
• Provide outstanding customer service to students, staff, and faculty.

Skills

Customer service

Attention to detail

Education

Bachelor's degree in Education, Psychology, Business, Public Administration, Health Care, Educational Technology, Social Science, Liberal Arts, Communications, Accounting, Finance, Library Science, or related field

Job description

Position Details

University of Colorado | Denver

Official Title: Academic Services Entry Professional

Working Title : Registrar Services Specialist

FTE: Full-time or part-time

Salary Range: $44,133 - $45,952

Position #00850701 - Requisition #41579

Join the University of Colorado Denver

About the University of Colorado, Denver | Anschutz Medical Campus

CU Denver and the CU Anschutz Medical Campus serve as vital pillars of the University of Colorado system. Located in the heart of the city, CU Denver helps make education work for all by offering unique opportunities at a premier public urban research university with more than 100 in-demand, top-ranked bachelor's, master's, and doctoral degree programs, across seven schools and colleges. Just a few miles away in Aurora, the CU Anschutz Medical Campus is a nationally recognized academic medical campus, home to six health professional schools, more than 60 centers and institutes, and two nationally ranked hospitals-UCHealth University of Colorado Hospital and Children's Hospital Colorado-which together see more than 2.6 million patient visits annually.

While on separate campuses, the two universities collaborate in key areas to provide comprehensive support for students, faculty, and staff. The results are powerful: Together, CU Denver and CU Anschutz Medical Campus have earned an R1 classification for conducting cutting-edge and life-changing research that creates impact in our communities. Additionally, for more than a decade, they have received a national Military Friendly® School designation. For more information visit, ucdenver.edu and cuanschutz.edu .

Job Description

The Registrar's Office supports the academic mission of the university by ensuring the integrity, accuracy, and accessibility of student academic records and processes. The office administers and coordinates core academic services in alignment with institutional policies, regulatory requirements, and the needs of students, faculty, and staff, enabling effective academic operations across the university.

Registrar Services Specialists maintain process and audit workflows and perform a variety of coordinating functions within the Office of the Registrar that support the University's mission. A primary function of our office is supporting student success by creating, maintaining, and preserving accurate student records.

Registrar Services Specialists are also responsible for providing effective customer service to students, departments, and other university stakeholders. This involves prompt and accurate responses to in-person, email, or phone inquiries and requests, and providing training on records, registration, grading, and curriculum issues, and other duties as assigned.

Registrar Services Specialist

What you will do

In general, Registrar Services Specialists process forms (electronic and paper) and fulfill requests for information. This position will focus on processing records items such as:

• Transcript requests (single transcript requests and batch requests)
• Data validation and cleanup on records including but not limited to: Demographic information
• Academic information, including grades and enrollment
• FERPA holds and releases
• Residency status

Determining residency classification based on student-submitted information from emails, uploaded documents in OnBase, and on paper.

Assist with graduation services to include, but not be limited to graduation checkout processes, degree audit coding or maintenance, and support for planner and scheduler technologies.

Provide support to students for diploma and diploma cover provisioning.

Gathering required documentation, including but not limited to:

• Special Action Forms
• Change of Record Forms
• Late Withdrawal Petitions
• Intercampus Enrollment
• Inter-institutional Enrollment Schedule Adjustments
• Special Processing Forms
• Intra-University Transfers
• Pass/Fail Requests
• Enrollment Verifications
• Other secure uploads in the OnBase system

Providing options and guidance to students when documentation, requests, petitions, or appeals cannot be approved.

Completing compliance processes for State Authorization and licensure programs.

Answering emails received in the main Registrar's Office email boxes.

Assisting Lynx Central with processing questions.

Providing outstanding customer service to students, staff, and faculty.

Other duties as assigned.

Qualifications you already possess (Minimum Qualifications)

Applicants must meet minimum qualifications at the time of hire.

A bachelor's degree in education, psychology, business, public administration, health care, educational technology, social science, liberal arts, communications, accounting, finance, library science, or a related field from an accredited institution.

Substitution: A combination of education and related technical/paraprofessional experience may be substituted for the bachelor's degree on a year for year basis.