Registrar - Outpatient Therapy Clinic

Lake Granbury Medical Center; Granbury (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Lake Granbury Medical Center is seeking an Outpatient Registrar to register patients for outpatient services, verify insurance, collect payments, and ensure all forms are completed. The role emphasizes courteous, efficient service and smooth check-in, collaborating with clinical departments and insurance representatives to support accurate billing and timely care.

Responsibilities include entering demographic data, verifying coverage, handling payments, ABN screening, and ensuring signatures on

Qualifications

• Knowledge of outpatient registration workflows and insurance verification.
• Proficiency in registration systems and office software.
• Strong communication and customer service abilities.
• Ability to read physician orders and ensure accuracy.

Responsibilities

• Register patients for outpatient services with accurate demographics.
• Verify insurance coverage and code appropriately.
• Collect payments and discuss financial responsibility with self-pay patients.
• Screen for medical necessity using ABN tools.
• Read physician orders to determine workflow.
• Obtain signatures on consent forms and explain them.
• Notify departments of patient arrival to prevent delays.
• Prepare paperwork for processing and retrieval of records.
• Place patient identification armbands on patients.
• Maintain courteous interactions with patients, families, and staff.
• Perform other duties as assigned.
• Maintain regular attendance.
• Comply with policies and standards.

Skills

Outpatient registration

Insurance verification

Medical necessity screening

Registration systems

HIPAA compliance

Communication skills

Attention to detail

Organizational skills

Team collaboration

Job description

Job Summary

The Schedule is as follows: Monday- Wednesday 7:30-6:00. Thursday 7:30-2:30. Closed Friday

Job Summary

The Schedule is as follows: Monday- Wednesday 7:30-6:00. Thursday 7:30-2:30. Closed Friday

The Outpatient Registrar is responsible for accurately registering patients for outpatient services, verifying insurance and demographic information, collecting payments, and ensuring all required documentation is completed. This role plays a key part in the patient experience by providing courteous, efficient service and facilitating a smooth check-in process. The Outpatient Registrar collaborates with clinical departments, providers, and insurance representatives to support accurate billing and timely patient care.

Essential Functions

• Registers patients for outpatient services, entering accurate demographic and insurance information into the registration system.
• Verifies insurance eligibility and coverage, assigns appropriate insurance plan codes, and ensures documentation is complete.
• Collects patient payments, co-pays, and deposits, and discusses financial responsibility and payment options with self-pay patients as needed.
• Screens for medical necessity using Advanced Beneficiary Notice (ABN) tools and distributes ABNs and other designated forms as appropriate.
• Reads and interprets physician orders to determine appropriate registration workflows.
• Obtains required signatures on consent and authorization forms, explaining each form to the patient or family member.
• Documents when a patient is unable to sign and follows procedures for nursing or family sign-off.
• Notifies ancillary departments or providers of patient arrival and follows up to prevent unnecessary delays.
• Prepares and organizes paperwork to support accurate processing and efficient retrieval of patient visit records.
• Places identification armbands on patients to ensure accurate identification during care.
• Secures and logs patient valuables upon request or admission.
• Maintains courteous and professional interactions with patients, families, and staff to ensure a positive experience.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• 0-2 years of experience in a customer service role required
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions preferred

Knowledge, Skills And Abilities

• Knowledge of outpatient registration workflows, insurance verification, and medical necessity screening.
• Proficiency in registration systems, insurance portals, and office software.
• Strong communication and customer service skills.
• Ability to maintain attention to detail and accuracy in a fast-paced environment.
• Ability to read and interpret physician orders and medical documentation.
• Familiarity with HIPAA regulations and patient confidentiality practices.
• Strong organizational and multitasking abilities.
• Ability to work collaboratively with clinical and administrative teams.