Registrar-Occasional

Lutheran Downtown Hospital; Fort Wayne (IN); Vor Ort; USD 25.000 - 33.000; Teilzeit

Zusammenfassung

Lutheran Downtown Hospital in Fort Wayne, IN seeks a part-time Registrar to support patient care by accurately capturing and verifying demographic and insurance information during in-person and phone interactions. This role ensures a smooth registration process, schedules procedures, and maintains complete patient records with excellent service.

We value careful data entry, familiarity with EHR and registration software, and strong communication with patients and healthcare teams.

Qualifikationen

• Post-secondary education in medical office administration or healthcare administration preferred.
• 0-2 years of healthcare experience including patient registration, scheduling, or front desk/admissions required.
• 0-2 years of customer service experience preferred.

Aufgaben

• Interacts with patients and families to provide courteous, timely assistance.
• Regulates schedules based on procedure requirements, physician availability, and staffing needs.
• Schedules patient procedures and pre-registers by obtaining accurate demographic information.
• Verifies insurance eligibility and secures authorizations and verifications for services.
• Collects and records patient financial responsibility estimates as applicable.
• Communicates operative reports daily to appropriate physician offices.
• Compiles and organizes registration documentation to ensure complete patient records.
• Collects co-pays or deductibles and informs patients of financial obligations.
• Assists patients with understanding insurance requirements and resolves questions.
• Documents consent forms when patient cannot sign, noting family or nursing sign-off as needed.
• Places an armband on each patient for identification throughout their stay.
• Answers and returns phone calls with professionalism and courtesy.
• Performs other duties as assigned and maintains regular attendance.
• Complies with all policies and standards.

Kenntnisse

Insurance verification

Attention to detail

Interpersonal skills

Customer service

Ausbildung

Post-secondary education in medical office administration/healthcare administration

Tools

EHR systems

Registration software

Jobbeschreibung

Job Summary

The Registrar supports patient care by accurately capturing and verifying demographic and insurance information through both in-person and telephone interactions. This role ensures a seamless registration process by scheduling procedures, securing necessary authorizations, and maintaining complete and organized patient records, all while providing exceptional customer service.

Essential Functions

• Interacts with patients and their families to address questions and provide courteous, timely assistance.
• Regulates schedules based on procedure requirements, physician availability, and staffing needs.
• Schedules patient procedures as required and pre-registers scheduled patients by obtaining accurate demographic information.
• Verifies insurance eligibility using designated applications, captures correct health insurance details, and secures necessary authorizations and verifications for services.
• Collects and records patient financial responsibility estimates as applicable.
• Communicates operative reports daily to appropriate physician offices.
• Compiles and organizes registration documentation to ensure completion of patient medical records.
• Collects patient co-pays or deductibles when applicable and informs patients of financial obligations.
• Assists patients with understanding insurance requirements and assists with resolving insurance-related questions.
• Carefully documents on forms if the patient is unable to sign the consent authorization forms, or why a family member signs the forms and has nursing sign off if the patient is unable to sign.
• Places an armband on each patient before the patient leaves the department to ensure proper identification of the patient throughout their stay.
• Answers and returns phone calls, addressing questions with professionalism and courtesy.
• Performs other duties as assigned.
• Maintains regular and reliable attendance.
• Complies with all policies and standards.

Qualifications

• Post secondary education or training in medical office administration or healthcare administration preferred
• 0-2 years of experience in a healthcare setting including patient registration, medical office scheduling, or front desk/admissions required
• 0-2 years of experience in a customer service role preferred

Knowledge, Skills and Abilities

• Knowledge of insurance verification and basic medical terminology.
• Ability to maintain accuracy and attention detail in a fast-paced environment.
• Familiarity with electronic health record (EHR) systems and registration software.
• Ability to manage sensitive and confidential information appropriately.
• Effective interpersonal skills to work with patients, families and healthcare teams.

Job Info

• Job Identification 167088
• Job Category Administrative Support
• Posting Date 10/08/2026, 06:16 PM
• Job Schedule Part time
• Job Shift Day