Registered Nurse (RN) Pediatric Call Center

Advocate Health; Charlotte (NC); On-site; USD 41,000 - 62,000; Full time

Job summary

Advocate Health is seeking a Registered Nurse to perform telephone triage and provide clinical solutions in a fast-paced environment. The role requires comprehensive nursing assessments, collaboration with care teams, and timely notifications to practices, physicians, and leadership.

Ideal candidates will have a nursing degree (BSN preferred), a current RN license in applicable states, and experience in triage settings. BLS is required; licensure across states may be needed for client locations.

Qualifications

• Graduate from an accredited School of Nursing is required.
• BSN preferred for preferred qualifications.
• Experience in telephone triage, pediatrics and ED triage is desired.
• BLS certification required per policy guidelines.

Responsibilities

• Performs telephone triage with diverse patient population.
• Assesses needed care and collaborates with patients, and others, to provide clinical solutions.
• Provides comprehensive nursing assessment in an untraditional nursing environment.
• Actively participates in team conferences and helps assess patient education needs.
• Notifies each practice, physician, and/or managed care client of all encounters with patients, parents or managed care clients regardless of follow-up needs before office opening.
• Notifies designated leadership of operational concerns.

Skills

Telephone triage

Pediatrics triage

ED triage

Critical thinking

Education

Graduate from an accredited School of Nursing

BSN preferred

Job description

Essential Functions

• Performs telephone triage with diverse patient population.
• Assesses needed care and collaborates with patients, and others, to provide clinical solutions.
• Provides comprehensive nursing assessment in an untraditional nursing environment.
• Actively participates in team conferences and helps assess patient education needs.
• Notifies each practice, physician, and/or managed care client of all encounters with patients, parents or managed care clients regardless of follow-up needs before office opening.
• Notifies designated leadership of operational concerns.

Physical Requirements

Work requires long periods of sitting and utilizing a telephone headset. Work requires walking, standing, lifting, reaching, stooping, bending, pushing and pulling. Must be able to lift 25 pounds. Must speak English and adapt to fit the patient audience while conveying information. Intact sense of sight, hearing, smell, and touch. Good finger dexterity. Critical thinking skills and ability to concentrate in a fast-paced environment with numerous interruptions. Must be able to respond quickly to changes in patient or call center conditions.

Education, Experience and Certifications

Graduate from an accredited School of Nursing required. BSN preferred. Current license to practice as a Registered Nurse in the state of applicable state required. Must apply for and maintain a South Carolina Registered Nurse license and any other Registered Nurse licenses from states that new clients may reside in. Experience in telephone triage, pediatrics and ED triage is desired.BLS required per policy guidelines.