Registered Nurse (RN) Patient Access and Care Team (PACT)

Advocate Health; Charlotte (NC); Vor Ort; USD 65.000 - 85.000; Vollzeit

Zusammenfassung

Advocate Health in Charlotte, NC seeks an experienced Registered Nurse to perform telephone triage, assess patient needs, and coordinate care in a non-traditional nursing environment. The role emphasizes teamwork, patient education, and rapid communication with practices and managed care clients.

Applicants should hold an RN license (SC license acceptable with multistate eligibility), with BSN preferred. BLS certification is required; experience in teletriage, pediatrics, and ED triage is highly

Qualifikationen

• Graduate from an accredited School of Nursing required.
• BSN preferred.
• Current RN license in applicable state required.
• Must apply for and maintain SC RN license and other states as needed.
• Experience in telephone triage, pediatrics and ED triage is desired.
• BLS required per policy guidelines.

Aufgaben

• Performs telephone triage with diverse patient population.
• Assesses needed care and collaborates with patients and others to provide clinical solutions.
• Provides comprehensive nursing assessment in an untraditional nursing environment.
• Participates in team conferences and helps assess patient education needs.
• Notifies practices, physicians and managed care clients of encounters before office opening.
• Alerts leadership to operational concerns.

Kenntnisse

Telephone triage

Pediatrics

ED triage

Ausbildung

BSN (preferred)

RN license

Jobbeschreibung

Essential Functions

• Performs telephone triage with diverse patient population.
• Assesses needed care and collaborates with patients, and others, to provide clinical solutions.
• Provides comprehensive nursing assessment in an untraditional nursing environment.
• Actively participates in team conferences and helps assess patient education needs.
• Notifies each practice, physician, and/or managed care client of all encounters with patients, parents or managed care clients regardless of follow-up needs before office opening.
• Notifies designated leadership of operational concerns.

Physical Requirements
Work requires long periods of sitting and utilizing a telephone headset. Work requires walking, standing, lifting, reaching, stooping, bending, pushing and pulling. Must be able to lift 25 pounds. Must speak English and adapt to fit the patient audience while conveying information. Intact sense of sight, hearing, smell, and touch. Good finger dexterity. Critical thinking skills and ability to concentrate in a fast-paced environment with numerous interruptions. Must be able to respond quickly to changes in patient or call center conditions.

Education, Experience and Certifications

Graduate from an accredited School of Nursing required. BSN preferred. Current license to practice as a Registered Nurse in the state of applicable state required. Must apply for and maintain a South Carolina Registered Nurse license and any other Registered Nurse licenses from states that new clients may reside in. Experience in telephone triage, pediatrics and ED triage is desired.BLS required per policy guidelines.