Registered Nurse (RN) Patient Logistics - Transfer Center

Atrium Health; Charlotte (NC); On-site; USD 75,000 - 100,000; Full time

Job summary

Atrium Health is seeking a Transfer Center RN to coordinate patient transfers, perform assessments, and liaise with clinicians to ensure optimal care transitions. The role requires strong communication, critical thinking, and on-site availability.

Responsibilities include EMR documentation, collaboration with interdisciplinary teams, and participation in quality and safety initiatives within the transfer center.

Qualifications

• ADN required; RN license in applicable state.
• Minimum 3 years nursing experience.
• Strong communication and EMR/telehealth proficiency.

Responsibilities

• Coordinate patient transfers, ensuring safe and timely decisions.
• Perform triage to determine level of care and subspecialty needs.
• Communicate between referring and receiving facilities; document transfer requests.

Skills

Verbal and written communication

Critical thinking

Problem solving

Multitasking

Team collaboration

On-site availability

Education

Associate's degree in nursing (ADN)

Bachelor of Science in Nursing (BSN) preferred

Tools

Electronic Medical Records (EMR)

Telehealth technology

Job description

• Patient Transfer Coordination: Facilitate safe and timely transfers of patients with emergent, urgent, or medically complex conditions; collaborate with physicians, transport staff, and other healthcare providers to ensure appropriate patient placement.
• Clinical Assessment: Perform triage assessments to determine the appropriate level of care and subspecialty needed for transferring patients; utilize clinical knowledge to gather and review patient information, ensuring all necessary data is collected for transfer decisions.
• Communication: Utilizing closed-loop communication act as a liaison between referring and receiving facilities, facilitating verbal communication and documentation of transfer requests; coordinate with multiple clinicians to discuss patient cases and determine the best course of action; provide exceptional customer service to patients, families, and external healthcare providers.
• Interprofessional Collaboration: Collaborate effectively with interdisciplinary teams to deliver patient-centered care, ensuring shared decision-making, and optimal outcomes; determination of when to use the chain of escalation/resolution when appropriate.
• Documentation: Document all transfer activities in electronic medical record (EMR) and transfer center software; prepare and review monthly reports on transfer center activities and trends.
• Quality & Safety Improvement: Participate in quality improvement activities to enhance transfer center processes and patient outcomes; monitor and report trends related to patient transfers; participate in debriefing sessions as necessary to address adverse events;

Major Responsibilities

• Patient Transfer Coordination: Facilitate safe and timely transfers of patients with emergent, urgent, or medically complex conditions; collaborate with physicians, transport staff, and other healthcare providers to ensure appropriate patient placement.
• Clinical Assessment: Perform triage assessments to determine the appropriate level of care and subspecialty needed for transferring patients; utilize clinical knowledge to gather and review patient information, ensuring all necessary data is collected for transfer decisions.
• Communication: Utilizing closed-loop communication act as a liaison between referring and receiving facilities, facilitating verbal communication and documentation of transfer requests; coordinate with multiple clinicians to discuss patient cases and determine the best course of action; provide exceptional customer service to patients, families, and external healthcare providers.
• Interprofessional Collaboration: Collaborate effectively with interdisciplinary teams to deliver patient-centered care, ensuring shared decision-making, and optimal outcomes; determination of when to use the chain of escalation/resolution when appropriate.
• Documentation: Document all transfer activities in electronic medical record (EMR) and transfer center software; prepare and review monthly reports on transfer center activities and trends.
• Quality & Safety Improvement: Participate in quality improvement activities to enhance transfer center processes and patient outcomes; monitor and report trends related to patient transfers; participate in debriefing sessions as necessary to address adverse events;

Minimum Job Requirements

Education

ADN (associate’s degree in nursing)

Certification / License

Licensed Registered Nurse (RN) in relevant state

Work Experience

Minimum 3 years of nursing experience

Knowledge / Skills / Abilities

Strong verbal and written communication skills. Proficiency in using electronic medical records and telehealth technology. Excellent critical thinking and problem-solving skills. Ability to work efficiently under pressure and manage multiple tasks simultaneously. Strong interpersonal skills to effectively collaborate with healthcare team. Must be able and available to work on-site

Preferred Job Requirements

Education

BSN (bachelor’s degree in nursing)

Certification / License

Certified Acute Care Virtual Registered Nurse (CAVRN)

Experience

Critical Care or Emergency department experience advantageous

Knowledge / Skills / Abilities

DISCLAIMER

All responsibilities and requirements are subject to possible modification to reasonably accommodate individuals with disabilities.

This job description in no way states or implies that these are the only responsibilities to be performed by an employee occupying this job or position. Employees must follow any other job-related instructions and perform any other job-related duties requested by their leaders.