Registered Nurse Navigator Triage - Population Health

Live Well Homecare; Danville (PA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Comprehensive health coverage

Retirement plans

Tuition reimbursement

Wellness programs

Family support services

Job summary

Live Well Homecare is seeking an experienced RN Nurse Navigator Triage to deliver nursing triage services and health advice by phone and in person, assessing patient acuity and coordinating care.

The role emphasizes documentation, patient education, cross-department communication, onboarding support for staff, and ongoing quality improvement to enhance patient satisfaction and care coordination across external providers.

Qualifications

• Graduate from a specialty nursing program.
• Preferred Bachelor's Degree in Nursing.
• Five years of nursing experience, especially in ICU, ED, or Critical Care.
• Proficiency in computer skills and MS Office.

Responsibilities

• Perform patient assessments over the phone, documenting symptoms, history, and contact info.
• Initiate emergency treatment when needed and prioritize urgent calls.
• Provide patient education, schedule appointments, and coordinate care across departments.
• Support onboarding of new staff and ensure effective communication with providers and patients.
• Explain medical conditions, manage patient concerns, and reinforce treatment instructions.
• Ensure accurate documentation and suggest process improvements.
• Assist with external care coordination, including insurance and medical facilities.

Skills

Nursing

ICU experience

Critical care

MS Office

Computer skills

Education

Bachelor's in Nursing

Specialty nursing program

Tools

Electronic health records

Job description

Role Overview

The RN Nurse Navigator Triage provides nursing triage services and health advice via phone and in person, assessing patient acuity and determining medical needs. Responsibilities include documenting patient information, providing protocol-driven clinical advice, coordinating emergency and routine care, and educating patients and families. The role involves scheduling appointments, facilitating communication across departments, supporting new staff, and ensuring timely documentation. The position emphasizes patient satisfaction, care coordination with external organizations, and continuous quality improvement.

Qualifications & Skills

A graduate from a specialty nursing program is required, with a preference for a Bachelor's Degree in Nursing. Five years of nursing experience, especially in ICU, ED, or Critical Care, is strongly preferred. Proficiency in computer skills and Microsoft Office Suite is essential.

Key Duties

• Perform patient assessments over the phone, documenting symptoms, history, and contact info.
• Initiate emergency treatment when needed and prioritize urgent calls.
• Provide patient education, schedule appointments, and coordinate care across departments.
• Support onboarding of new staff and ensure effective communication with providers and patients.
• Explain medical conditions, manage patient concerns, and reinforce treatment instructions.
• Ensure accurate documentation and suggest process improvements.
• Assist with external care coordination, including insurance and medical facilities.

Work Environment & Benefits

The role is primarily in a clinical setting, requiring compliance with organizational policies.

• comprehensive health coverage
• retirement plans
• tuition reimbursement
• wellness programs
• family support services

The organization values diversity, collaboration, innovation, and excellence in patient care.