RN - Registered Nurse Navigator Triage - Population Health

Geisinger; Danville (PA); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Tuition reimbursement

PTO

401(k)

Life insurance

Disability insurance

Wellness program

Employee Assistance Program

Adoption/fertility assistance

Parental leave

Job summary

Geisinger is seeking an RN Nurse Navigator Triage to provide nursing triage services by phone and in person where applicable. The role assesses acuity, delivers protocol-driven guidance, and coordinates care with other departments to ensure timely treatment and patient safety.

The position requires a BSN (preferred) and extensive nursing experience, with ICU/ED exposure preferred. Strong computer skills and proficiency with Microsoft Word, Excel, PowerPoint, SharePoint, Windows, and Teams are

Qualifications

• Performs patient assessment via phone and documents symptoms per protocol.
• Initiates and coordinates emergency treatment when needed.
• Prioritizes high-priority calls addressing urgent needs.
• Provides education to patients and families.
• Coordinates care across departments, specialties and sites.
• Assists orientation of new personnel.
• Manages ongoing patient communication and provider notifications.
• Explains medical conditions to patients.
• Ensures timely patient documentation.
• Collaborates with external organizations including insurance, home health, and other facilities.

Responsibilities

• Performs patient assessment via phone and documents patient chief complaint, symptoms and history using established protocols.
• Initiates and coordinates emergency treatment when necessary.
• Prioritizes incoming high priority calls addressing urgent patient needs while reporting information to triage provider.
• Provides education to patients and families.
• Schedules or facilitates scheduling of emergency appointments.
• Coordinates patient care and requests across departments, specialties and sites.
• Assists with orientation of new personnel to ensure appropriate training.
• Executes and documents ongoing patient and customer communication and responds promptly to needs.
• Reviews and reinforces instructions to ensure understanding and compliance with treatment plan.
• Explains medical conditions to patients.
• Manages patient concerns following clinical protocols with service recovery focus.
• Ensures patient documentation is completed and routed timely.
• Suggests improvements and offers solutions.
• Assists in coordination of care with external organizations.

Skills

Nursing triage

Patient education

Telephone/telehealth

Clinical assessment

Emergency prioritization

Care coordination

Documentation

Education

BSN preferred

Tools

Microsoft Word

Excel

PowerPoint

SharePoint

Microsoft Teams

Job description

The RN Nurse Navigator Triage provides nursing triage services and health advice for patients over the phone and in person if applicable. Assesses and determines the patients’ acuity level and the need for medical support. Provides results and education related to diagnostic testing to ensure continuity and quality of care. Responsible for accurate, appropriate and timely telephone and electronic messaging. Provides protocol-driven clinical advice.

Hours: This is a day/night position. 36 hours per week. Hours will fall between 7am and 7:30pm or 7:00 p.m.- 7:30 a.m. Shifts may be 12, 8, 6, or 4 hours in length. Schedules are made based on patient needs.

Weekends and Holidays: Every other weekend rotation and holiday rotation.

Travel: Less than 25%- Travel may be required for orientation/training, meetings, or other business needs.

Experience: BSN preferred. 5yrs nursing experience preferred. ICU/ED experience preferred. Specialty certification preferred. Proficient computer skills. Proficient with Microsoft products such as Word, Excel, PowerPoint, SharePoint, Windows, & TEAMs.

Benefits at Geisinger:
We offer a comprehensive benefits package starting on day one, including:

• Health, dental, and vision insurance

• Three medical plan choices, including expanded network options

• Pre-tax savings plans (FSA & HSA)

• Company-paid life, short-term, and long-term disability insurance

• 401(k) with automatic Geisinger contributions

• Generous PTO that accrues quickly

• Up to $5,000 in tuition reimbursement per calendar year

• MyHealth Rewards wellness program with financial incentives

• Family-friendly support: adoption/fertility assistance, parental leave, military leave, and Care.com membership

• Employee Assistance Program (EAP): mental health, legal guidance, childcare/eldercare referrals, and more

• Voluntary benefits: accident, critical illness, hospital indemnity, identity theft protection, pet insurance, and more

Job Duties:

• Performs a patient assessment via phone and documents patient chief complaint, patient reported symptoms, relevant history, and pharmacy and contact information using established protocols.

• Initiates and coordinates emergency treatment when necessary.

• Prioritizes incoming high priority telephone calls addressing urgent patient needs while reporting all pertinent information to the triage provider for decision making.

• Provides education to patients and families.

• Schedules, or facilitates scheduling of emergency appointments.

• Coordinates patient care and requests across departments, specialties and sites.

• Assists with orientation of new personnel to ensure that they are appropriately trained to support patients and providers.

• Executes and documents ongoing patient and customer communication, prioritizes communication to providers, and promptly responds to patient and customer needs.

• Reviews and reinforces instructions as directed by provider, to ensure patient's understanding of, and compliance with, treatment plan.

• Explains medical conditions.

• Manages patient concerns following documented clinical protocols with the goal of patient satisfaction while utilizing service recovery techniques.

• Ensures that all patient documentation is completed and routed in a timely manner.

• Suggests issues of improvement and offers solutions to the issues.

• Assists in coordination of care and services with external organizations including, but not limited to, insurance companies, home health, and other medical facilities.

Work is typically performed in a clinical environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job. Additional competencies and skills outlined in any department-specific orientation will be considered essential to the performance of the job related to that position.