Registered Nurse: Care Coach & Patient Advocate

Oak Street Health, part of CVS Health; Chicago (IL); On-site; USD 67,000 - 143,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Retirement savings options

Wellness programs

Other resources

Job summary

Oak Street Health is seeking a Registered Nurse to coordinate care for our patients and deliver timely, quality nursing services in a community-based clinic setting. You will build relationships with patients and their support teams, using standardized pathways to improve outcomes.

You will conduct clinical assessment, provide education, manage medications and triage via telephonic/remote interactions when needed, while collaborating with a multidisciplinary team to optimize care.

Qualifications

• Active RN licensure in good standing
• BLS certification
• Electronic Medical Record (EMR) experience
• US work authorization
• Ability to assess patients without face‑to‑face interaction
• Strong communication and assessment skills

Responsibilities

• Provide competent nursing care by displaying proficiency in this role and executing job responsibilities in a safe and consistent manner
• Respond to incoming telephonic requests in a dependable manner, ensuring we are responsive to their needs and exceeding expectations
• Provide clinically competent triage and symptom management to patients who may or may not be physically present
• Utilize standardized protocols for medication management, prescription refills and prior authorizations
• Conduct thorough and accurate reviews of patient medications and update as needed
• Provide comprehensive education and direct patient care, particularly around chronic conditions; may occur in person, over the phone or in group settings
• Actively collaborate and monitor the implementation and progress of the care plan for patients on multiple provider panels
• Form relationships with patients and their caregivers to support preventative care and ED/hospital diversion where appropriate
• Create a welcoming and engaging environment to meet the needs of our patients, communities, families and teams where they are
• Delegation of activities to other clinical care team members to support the needs of our patients
• Participate in care team meetings to discuss patient care and clinic operations
• Deliver an exceptional patient experience through service, responsiveness and respectful care
• Perform point of care testing, procedures and specimen collection (including phlebotomy) as needed
• Performs other related duties as assigned

Skills

RN Licensure

BLS Certification

EMR experience

US work authorization

Confidentiality

Assessment skills

Tools

EMR systems

Job description

Oak Street Health is seeking a Registered Nurse to coordinate care for our patients and deliver timely, quality nursing services in a community-based clinic setting. You will build relationships with patients and their support teams, using standardized pathways to improve outcomes.

You will conduct clinical assessment, provide education, manage medications and triage via telephonic/remote interactions when needed, while collaborating with a multidisciplinary team to optimize care.