Registered Client Service Associate*

State Farm Mutual Automobile Insurance Company; Augusta (GA); On-site; USD 45,000 - 65,000; Full time

Job summary

Une entreprise de services financiers majeur recherche un Associate de Service Client Enregistré pour moderniser l'expérience client avec un standard de qualité élevé. Ce rôle clé demande des compétences dans la gestion des relations client et une connaissance approfondie des produits financiers. Le candidat retenu collaborera étroitement avec les conseillers financiers et contribuera au développement d'une stratégie de service client.

Qualifications

• Série 7 active (GS) et Série 66 (AG/RA) ou Série 63 (AG) et Série 65 (RA) requis.
• Deux ans d'expérience dans l'industrie préférré.
• Connaissance approfondie des procédures professionnelles.

Responsibilities

• Établir et améliorer les relations avec les clients par une communication active.
• Vérifier et authentifier les clients lors du traitement des demandes.
• Collaborer avec les conseillers financiers sur les plans d'affaires.

Skills

Communication interpersonnelle

Service client

Gestion de comptes

Connaissance des produits financiers

Education

High School Diploma/Equivalency

College degree

Tools

Microsoft Office

Job description

POSITION SUMMARY

Registered Client Service Associates (CSAs) help shape the future of service by modernizing the client
experience through an elevated standard of care. The Registered CSA assists with the development and
growth of business through engaging and utilizing the full capabilities of the firm. This is a key role that
requires an understanding of firm policies, procedures and firm capabilities in order to deliver the full
firm to clients.

DUTIES and RESPONSIBILITIES

CLIENT SUPPORT

• Cultivate and enhance new and existing client relationships through active communication with clients, processing client requests, resolving inquiries, providing guidance and making sure key information and documentation remains current
• Identify and assist with Firm services and solutions that support clients' needs including banking products and services and secure, digital offerings like Morgan Stanley Online and Morgan Stanley Mobile
• Confirm authorization and authenticate client when processing requests
• Onboard and maintain client accounts, including collecting client information and required documentation, capturing and assessing risk, processing money movement transactions and handling estate needs as examples
• Input orders at the direction of clients and/or Financial Advisor(s), discuss reinvestment options and corporate actions with clients at the direction of Financial Advisors
• Prepare financial plans, client reports, and other materials for client meetings
• Review and take appropriate action on client account alerts

OTHER

• Partner with Financial Advisor(s) in developing a business plan and delivering against a client service model
• Support the team's marketing strategy by maintaining marketing materials, including digital and social media platforms, and planning client events and seminars
• Actively engage in available training and education programs - including firm strategic priorities, professional development and staying current on policies, procedures and new platforms and attend scheduled targeted/monthly field service professional and/or training calls
• Perform administrative duties that support Financial Advisors in daily business practices, including but not limited to, telephone coverage, business travel arrangements, coordination of client meetings, prepare travel & expense reports, and file & calendar maintenance
• Proactively participate in firm initiatives directed by local management
• Regularly seek opportunities to use firm resources for peer sharing and collaborating with Financial Advisors

EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS

Education and/or Experience

• Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)
• Two or more years of industry experience preferred
• High School Diploma/Equivalency
• College degree preferred

Knowledge/Skills

• Strong industry, product, and branch procedures knowledge
• Exceptional writing, interpersonal and client service skills
• Detail oriented with superior organizational skills and ability to prioritize tasks
• Strong computer skills and knowledge of Microsoft Office products
• Team player with the ability to collaborate with others
• Ability to work in a fast-paced, evolving environment
• Goal oriented, self-motivated and results driven
• Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts

Reports To

• Business Service Officer

Morgan Stanley

EOE committed to diversifying its workforce.

M/F/D/V