Senior Registered Client Service Associate (Series 7 & 63 Required) (Remote)

Raymond James; Iowa (LA); Remote; USD 50,000 - 70,000; Full time

Job summary

Raymond James is seeking a Senior Registered Client Service Associate to provide critical administrative support to Financial Advisors and clients. This role requires effective communication skills, organizational abilities, and a commitment to client satisfaction. The ideal candidate will thrive in a fast-paced environment and possess the necessary licenses to operate in all 50 states.

Qualifications

• 3 years experience in financial services industry.
• Series 7 and 63 licensing required.
• SIE required unless exempt.

Responsibilities

• Acts as a liaison to resolve escalated client issues.
• Communicates with home office departments.
• Executes trades based on client instructions.

Skills

Communication

Organizational skills

Problem-solving

Customer service

Education

High School Diploma

Associates or Bachelor’s Degree (Preferred)

Job description

Senior Registered Client Service Associate (Series 7 & 63 Required) (Remote)

Join to apply for the Senior Registered Client Service Associate (Series 7 & 63 Required) (Remote) role at Raymond James

Senior Registered Client Service Associate (Series 7 & 63 Required) (Remote)

Join to apply for the Senior Registered Client Service Associate (Series 7 & 63 Required) (Remote) role at Raymond James

Job Summary

Celebrating more than 60 years of rich history and recognition for service and excellence in the Financial Services industry, Raymond James is seeking a dynamic Registered Client Service Associate who is a motivated, detail oriented and creative problem solver to join our growing team. This essential role helps to provide high quality/high touch critical administrative support to Financial Advisors, their prospective and existing clients and other branch staff team members. The ideal candidate will have effective communication skills across multiple platforms (phone, email, in-person, virtual), as well as the ability to organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment. Come grow with us and see where a career at Raymond James could take you!

• Acts as a liaison between home office departments to research and resolve escalated issues regarding clients’ accounts communicated via phone, correspondence, email and online inquiries; follows the issue all the way through resolution and final communications.
• Determines best method to resolve issues to ensure client satisfaction and adherence to company policies.
• Follows up, either verbally or in writing, to ensure client satisfaction.
• Responds to incoming inquiries related to qualifications, instructions or paperwork requirements for various programs.
• Addresses inquiries pertaining to operational policies and procedures and relay policies that govern the procedures handled at the retail level.
• Communicates and coordinates with home office departments to resolve issues related to client accounts.
• Reviews, maintains and documents weekly reports and the status of assigned tasks.
• Executes trades based on verbal instructions from the client..
• Performs other duties and responsibilities as assigned.
  
  

Job Description

Job Summary

Celebrating more than 60 years of rich history and recognition for service and excellence in the Financial Services industry, Raymond James is seeking a dynamic Registered Client Service Associate who is a motivated, detail oriented and creative problem solver to join our growing team. This essential role helps to provide high quality/high touch critical administrative support to Financial Advisors, their prospective and existing clients and other branch staff team members. The ideal candidate will have effective communication skills across multiple platforms (phone, email, in-person, virtual), as well as the ability to organize, manage, and track multiple, detailed tasks and assignments with frequently changing priorities and deadlines in a fast-paced, task-oriented work environment. Come grow with us and see where a career at Raymond James could take you!

Essential Duties And Responsibilities

• Acts as a liaison between home office departments to research and resolve escalated issues regarding clients’ accounts communicated via phone, correspondence, email and online inquiries; follows the issue all the way through resolution and final communications.
• Determines best method to resolve issues to ensure client satisfaction and adherence to company policies.
• Follows up, either verbally or in writing, to ensure client satisfaction.
• Responds to incoming inquiries related to qualifications, instructions or paperwork requirements for various programs.
• Addresses inquiries pertaining to operational policies and procedures and relay policies that govern the procedures handled at the retail level.
• Communicates and coordinates with home office departments to resolve issues related to client accounts.
• Reviews, maintains and documents weekly reports and the status of assigned tasks.
• Executes trades based on verbal instructions from the client..
• Performs other duties and responsibilities as assigned.
  
  

Knowledge Of

Knowledge, Skills, and Abilities:

• Basic office practices, procedures and methods.
• Account types and industry operations in general.
• Back office systems.
  
  

Skill In

• Organizational and time management skills sufficient to prioritize workload, handle multiple tasks, and meet deadlines.
• Operating standard office equipment and using required software applications to produce correspondence, presentations,
  
  

electronic communication and spreadsheets.

• Detail orientation to ensure quality standards are met without impairing workflow.
• Follow-up to ensure resolution and completion of tasks.
  
  

Ability To

• Provide a high level of customer service in a calm, courteous and professional manner.
• Establish and maintain effective working relationships at all levels of the organization.
• Organize, manage and track multiple detailed tasks and assignments with frequently changing priorities in a fast-paced
  
  

work environment.

• Use effective oral and written communication skills sufficient enough to communicate and interact effectively with clients and
  
  

home office.

• Constructively work under stress and pressure when faced with high workloads and deadlines.
• Work independently as well as collaboratively within a team environment.
  
  

Educational/Previous Experience Requirements

• High School Diploma or equivalent and three (3) years experience in the financial services industry, preferably including
  
  

related service experience.

• Associates and/or Bachelor’s Degree Preferred but not required..
  
  

Licenses/Certifications

• SIE required provided that an exemption or grandfathering cannot be applied.
• Series 7 and 63 licensing required. Must be able to be licensed in all 50 States
  
  

Education

High School (HS)

Work Experience

General Experience - 7 to 12 months

Certifications

Securities Industry Essentials Exam (SIE) - Financial Industry Regulatory Authority (FINRA), Series 63_AG - Agent - Financial Industry Regulatory Authority (FINRA), Series 7_GS (pre 5/77 - No Options) - Financial Industry Regulatory Authority (FINRA)

Travel

Less than 25%

Workstyle

Remote

At Raymond James our associates use five guiding behaviors (Develop, Collaborate, Decide, Deliver, Improve) to deliver on the firm's core values of client-first, integrity, independence and a conservative, long-term view.

We Expect Our Associates At All Levels To

• Grow professionally and inspire others to do the same
• Work with and through others to achieve desired outcomes
• Make prompt, pragmatic choices and act with the client in mind
• Take ownership and hold themselves and others accountable for delivering results that matter
• Contribute to the continuous evolution of the firm
  
  

At Raymond James – as part of our people-first culture, we honor, value, and respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic selves, our organization, clients, and communities thrive. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

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