Registered Client Service Associate

711 MS Smith Barney, LLC; New York (NY); On-site; USD 35,000 - 85,000; Full time

Job summary

An established industry player seeks a Registered Client Service Associate to provide exceptional service to clients and support Financial Advisors. In this dynamic role, you will build trusted relationships, assist with account management, and ensure a seamless client experience. The position requires strong interpersonal skills, attention to detail, and proficiency in Microsoft Office. Join a forward-thinking company committed to excellence and client satisfaction, where your contributions will make a significant impact in a collaborative environment. This is an exciting opportunity for those looking to grow in the financial services sector.

Qualifications

• 2+ years of industry experience preferred.
• Knowledge of financial services products including equities and bonds.
• Exceptional writing and interpersonal skills.

Responsibilities

• Provide service coverage for Financial Advisors and teams.
• Assist clients with account information and transactions.
• Manage calendars and coordinate meetings.

Skills

Detail-oriented

Client service skills

Advanced Microsoft Office skills

Time management skills

Ability to multitask

Education

High School Diploma/Equivalency

College degree preferred

Active Series 7 and Series 66 or Series 63 and Series 65

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft PowerPoint

Job description

Registered Client Service Associate page is loaded

Registered Client Service Associate

Apply locations: New York, New York, United States of America
Time type: Full time
Posted on: Posted 3 Days Ago
Job requisition id: JR006555

POSITION SUMMARY:

Registered Client Service Associates provide exceptional service to our clients and support Financial Advisor(s) (FAs)/ Private Wealth Advisor(s) (PWAs)/ teams on a daily basis. Through regular interactions with clients, individuals in this role build trusted relationships. Leading with a client-first mindset, a successful candidate for this role will have strong interpersonal skills and will be able to assist clients with their everyday needs.

DUTIES and RESPONSIBILITIES:

CLIENT SUPPORT

• Provide service coverage for a FA/PWA/team including:
• Supporting the FA/PWA/team in cultivating and enhancing new and existing client relationships
• Executing money movement transactions at the request of the client and/or FA/PWA/team
• Answering general non-investment related questions concerning client accounts, including relaying stock positions, and providing account balances (e.g., funds due and margin debit)
• Enter profile information or pre-fill account documentation on client accounts and/or documents in a clerical capacity at the direction of the client and/or FA/PWA/team
• Educating or enrolling clients in digital tools (e.g. MSOnline, eSign, eAuthorization)
• Onboard and maintain client accounts, including collecting client information and required documentation in a clerical capacity at the direction of the client and/or FA/PWA/team
• Provide existing clients with details around their account information (e.g., investment objectives, risk tolerance)
• Accept or enter unsolicited orders and/or enter solicited orders in a clerical capacity at the direction of the FA/PWA/team
• Supporting the FAs / PWAs / teams’ marketing strategy (e.g., website maintenance)
• Assist FAs / PWAs/ teams in delivering against their business plan and client service model
• Remaining current on all policies, procedures, and new platforms
• Participating in firm initiatives (e.g., training or education programs), special projects, and/or other duties directed by local management

ADMINISTRATIVE SUPPORT

• Answering inbound phone calls or making outbound calls with updates on service requests (e.g., scheduling follow-up calls with FAs / PWAs / teams as needed)
• Managing the calendar including coordinating meetings or events with logistics such as material prep (e.g., maintaining agendas, sending calendar invites with Zoom credentials)
• Maintaining travel itineraries, preparing expense reports, and managing the reimbursement process
• Assisting with general in-office support functions such as copying, filing, and scanning documentation
• Preparing and submitting expense reports for processing at the direction of the FA/PWA

EDUCATION, EXPERIENCE, KNOWLEDGE, and SKILLS

Education and/or Experience

• High School Diploma/Equivalency
• College degree preferred
• Active Series 7 (GS), and Series 66 (AG/RA) or Series 63 (AG) and Series 65 (RA)
• Two or more years of industry experience preferred

Knowledge/Skills

• Knowledge of financial services products, including but not limited to equities, bonds, options, mutual funds, annuities, insurance, and managed accounts
• Detail-oriented with superior organizational skills and ability to prioritize
• Advanced Microsoft Office skills (Word, Excel, Outlook, and PowerPoint)
• Exceptional writing, interpersonal, and client service skills
• Strong time management skills
• Team player with the ability to collaborate with others
• Ability to work in a fast-paced, evolving environment
• Adaptable and able to multitask
• Goal-oriented, self-motivated, and results-driven

Reports To:

• Business Service Officer

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standards of excellence that have defined Morgan Stanley for over 89 years. Our values—putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back—guide our daily decisions to serve our clients, communities, and employees worldwide. At Morgan Stanley, you’ll find an environment that supports and empowers you, with opportunities for growth, attractive benefits, and a culture of collaboration and innovation.

Expected base pay rates for the role will be between $35,000 to $85,000 per year at the start of employment. The actual salary will be determined on an individual basis and may include additional compensation such as commissions, bonuses, and benefits.

Morgan Stanley is an equal opportunity employer committed to diversity and inclusion. We prohibit discrimination and harassment based on any protected characteristic.

About Us

At Morgan Stanley, we advise, originate, trade, manage, and distribute capital for clients around the world, guided by our core values and a commitment to excellence. We aim to create a sustainable future and foster stronger communities through innovative strategies and responsible investing.