Workplace Associate

JLL; New York (NY); In loco; USD 60.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

401(k) plan with matching company

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off & Company Holidays

Daily Pay wage access

Descrizione del lavoro

JLL is seeking a Workplace Associate in New York, NY to manage reception, facility operations, and guest experiences with a focus on service excellence and proactive communication.

The role emphasizes coordinating maintenance, supporting project management, and ensuring compliant, safe, and welcoming workplaces for employees and visitors.

Competenze

• Superior customer service skills.
• Ability to maintain professionalism in stressful situations.
• Effective planning and time management skills.
• Ability to multitask and work independently.
• Experience with Corrigo or other CMMS/Automated Work Order systems.
• Proficiency in Microsoft Office applications.
• Strong written and verbal communication skills.
• Excellent organizational abilities and collaborative approach.

Mansioni

• Create a comfortable, welcoming, and hospitable environment for employees and guests.
• Handle internal and external communications, including monitoring the main phone line.
• Anticipate client needs through observation to create memorable experiences.
• Perform additional responsibilities as assigned by the Facilities Manager.
• Support the Workplace Management team with tactical planning and daily operations.
• Provide facility-specific assistance to the project management team.
• Schedule, coordinate and communicate maintenance activities.
• Manage internal and building work order systems and invoice processing.
• Provide authentic, caring and timely services to create a welcoming environment.
• Serve as a solution provider by directing teammates and guests to appropriate points of contact.
• Monitor office/facility conditions continuously.
• Ensure appropriate follow-up with teammates and stakeholders.
• Provide direction to vendors and service providers to ensure coordination of work.
• Assist with meeting and conference room reservations.

Conoscenze

Customer service

Professionalism under pressure

Time management

Multitasking

CMMS experience

Microsoft Office

Written & verbal communication

Organizational skills

Excel reporting

Strumenti

Corrigo CMMS

Microsoft Office

Descrizione del lavoro

JLL empowers you to shape a brighter way .

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Workplace Associate Job Description

Position Summary

The Workplace Associate provides comprehensive workplace management services to create a best-in-class experience while supporting routine facility operations. As the first point of contact at Reception, this pivotal role delivers authentic service experiences that strengthen the bond between JLL, our clients, and their guests. The position involves continuous monitoring of facility conditions, procurement management, work order coordination, and welcoming employees with genuine hospitality. This role maintains smooth operations through exceptional customer service, thoughtful administrative support, and execution of duties to the highest professional standards.

Key Responsibilities

Site Operations

• Create a comfortable, welcoming, and hospitable environment for employees and guests
• Handle internal and external communications, including monitoring the main phone line
• Anticipate client needs through observation to create memorable experiences
• Perform additional responsibilities as assigned by the Facilities Manager
• Support the Workplace Management team with tactical planning and daily operations
• Provide facility-specific assistance to the project management team
• Schedule, coordinate and communicate maintenance activities
• Manage internal and building work order systems and invoice processing

Workplace Experience

• Provide authentic, caring, and timely services to create a welcoming environment
• Serve as a solution provider by directing teammates and guests to appropriate points of contact
• Monitor office/facility conditions continuously
• Ensure appropriate follow-up with teammates and stakeholders
• Provide direction to vendors and service providers to ensure excellent coordination of work
• Assist with meeting and conference room reservations

Visitor Management

• Deliver personable and efficient visitor registration services
• Ensure regulatory compliance in visitor access systems
• Execute emergency response plans when necessary to ensure safety of clients and guests

Compliance

• Follow all HSSE guidelines

Skills and Knowledge

• Superior customer service skills
• Ability to maintain professionalism in stressful situations
• Effective planning and time management skills
• Ability to multitask and work independently
• Experience with Corrigo or other CMMS/Automated Work Order systems
• Proficiency in Microsoft Office applications
• Strong written and verbal communication skills
• Excellent organizational abilities and collaborative approach

Technical Requirements

• Advanced proficiency in Excel for customizing administrative reports

Visa Sponsorship

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Expected Compensation

• 60,000.00 - 65,000.00 USD per year
• Final compensation packages are determined by various considerations including but not limited to candidate qualifications, location, market conditions, and internal considerations.

Location

• On-site -New York, NY

Personalized Benefits

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

AI & Privacy Notice

• At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
• JLL Privacy Notice: Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes