Regional VP, HCM Services & Customer Success

Distro; Duluth (GA); Sur place; USD 180 000 - 240 000; Plein temps

Résumé du poste

PrismHR is seeking a Regional Vice President, HCM Services to lead strategy, performance, and customer experience for our HCM service provider segment. You will oversee implementation, support, training, professional services, and customer success to ensure measurable value from the PrismHR platform.

You will partner with Product, Sales, Marketplace, Marketing, and operations to drive retention, expansion, scalable service excellence, and a differentiated customer experience.

Qualifications

• 10+ years of experience in service leadership, customer success, support, implementation, training, professional services, or related leadership roles.
• Experience in the HR service provider, HCM, payroll, benefits, HRIS, or adjacent technology ecosystem.
• Strong operational discipline: KPIs, performance management, process improvement, and driving outcomes.

Responsabilités

• Define end-to-end customer experience for HCM service providers from onboarding to ongoing support and success.
• Establish KPIs and operating metrics to ensure service quality, scalability, and accountability.
• Build and oversee a customer success model to drive adoption, retention, and expansion.
• Collaborate with Product, Sales, Marketing and Marketplace to align on roadmap and integrations.
• Lead multi-functional teams across implementation, training, support, and professional services.

Description du poste

PrismHR is seeking a Regional Vice President, HCM Services to lead strategy, performance, and customer experience for our HCM service provider segment. You will oversee implementation, support, training, professional services, and customer success to ensure measurable value from the PrismHR platform.

You will partner with Product, Sales, Marketplace, Marketing, and operations to drive retention, expansion, scalable service excellence, and a differentiated customer experience.