Regional VP, HCM Services & Customer Success

PrismHR; Duluth (GA); Vor Ort; USD 180.000 - 240.000; Vollzeit

Benefits dieser Stelle

Health Insurance

401(k) with company match

Paid Time Off

Zusammenfassung

PrismHR is seeking a Regional Vice President, HCM Services, to lead strategy and performance for its HCM service provider customers. You will own post-sale service across implementation, support, training, and customer success and partner with Product, Sales, and Marketing to drive retention and growth.

The role emphasizes scaling onshore/offshore support, defining service KPIs, and delivering a differentiated customer experience.

Qualifikationen

• 10+ years in service leadership, customer success, support, or related roles.
• Experience in HR/ HCM service providers or payroll ecosystems.
• Executive-level communication skills with cross-functional impact.

Aufgaben

• Define strategy for HCM services and customer experience.
• Scale onshore/offshore support and ensure value realization.
• Lead KPIs, operating metrics, and performance reviews.
• Collaborate with Product, Sales, and Marketplace for growth.

Kenntnisse

Leadership

Strategic thinking

Data-driven decisions

Cross-functional collaboration

Customer experience management

Ausbildung

Bachelor's degree or related field

10+ years service leadership experience

Tools

Microsoft Office

Excel

Jobbeschreibung

PrismHR is seeking a Regional Vice President, HCM Services, to lead strategy and performance for its HCM service provider customers. You will own post-sale service across implementation, support, training, and customer success and partner with Product, Sales, and Marketing to drive retention and growth.

The role emphasizes scaling onshore/offshore support, defining service KPIs, and delivering a differentiated customer experience.