Regional VP, HCM Services & Customer Success

PrismHR; Chandler (AZ); On-site; USD 180,000 - 270,000; Full time

Benefits offered by this job

401(k) with company match

Paid Time Off

Job summary

PrismHR is seeking a Regional Vice President, HCM Services, to lead strategy, performance, and customer experience for the HCM service provider segment. This role owns post-sale service across implementation, support, training, professional services, and customer success, ensuring measurable value from the platform and related services.

The leader will partner with Product, Sales, Marketplace, Marketing, and ops to drive retention, expansion, and scalable service excellence, while building an

Qualifications

• 10+ years in service leadership or customer success roles.
• Experience in HR service providers, payroll, or HR tech.
• Proven ability to lead cross-functional teams.

Responsibilities

• Define and lead end-to-end customer experience for HCM service providers.
• Build and scale an onshore/offshore support model for quality and cost-efficiency.
• Oversee implementation, professional services, training, and customer success.
• Collaborate with Product, Sales, Marketplace, Marketing, and operations.

Skills

Strategic leadership

Customer experience

Cross-functional collaboration

Data-driven decision making

SaaS metrics

Education

Bachelor's degree or higher

Tools

HRIS

CRM

Adobe Acrobat

Job description

PrismHR is seeking a Regional Vice President, HCM Services, to lead strategy, performance, and customer experience for the HCM service provider segment. This role owns post-sale service across implementation, support, training, professional services, and customer success, ensuring measurable value from the platform and related services.

The leader will partner with Product, Sales, Marketplace, Marketing, and ops to drive retention, expansion, and scalable service excellence, while building an