Regional Veterinary Ops & Leadership Partner

DealHub Ltd.; Paradise Valley (AZ); On-site; USD 120,000 - 155,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

PTO & holidays

Travel lodging covered

Equity eligibility

Job summary

Petfolk is seeking a Regional Business Partner to support 15–25 Care Centers across our network. You’ll build systems, develop people, and ensure strong execution, understanding how veterinary hospitals operate from daily huddles to end-of-day reviews.

You’ll lead with data, coach leaders, and align regional teams with Petfolk’s mission to raise the standard of pet care, while overseeing KPIs and growth initiatives. Travel up to 10% within the region.

Qualifications

• 10+ years in veterinary, healthcare, or service-based operations.
• 3+ years managing 10+ multi-site locations (preferred).
• Strong understanding of high-performing veterinary workflows.
• Comfortable using data and metrics to guide decisions.
• Excellent communicator and relationship builder.
• Aligned with Petfolk’s mission to raise the bar in pet care.

Responsibilities

• Recruit, develop, and retain strong Pet Care Center leaders.
• Provide coaching on KPIs, processes, and leadership practices.
• Create individualized development plans and encourage growth.
• Reinforce leadership rhythms (huddles, floor presence, daily wrap-ups).
• Partner with Learning & Development to provide ongoing support.
• Ensure consistent use of Petfolk’s operational playbooks.
• Monitor KPIs weekly and support completion of key tasks.
• Identify opportunities early and provide retraining or resources as needed.
• Serve as a regional point of clarity for operational processes.
• Participate in weekend rotational operations support.
• Partner with leaders to meet financial and operational goals.
• Collaborate with Finance & Strategy to identify risks and solutions.
• Monitor DVM schedules and help forecast regional needs.

Skills

Veterinary operations

Leadership

Multi-site management

Data-driven decisions

Communication

Strategic planning

Industry knowledge

Job description

Petfolk is seeking a Regional Business Partner to support 15–25 Care Centers across our network. You’ll build systems, develop people, and ensure strong execution, understanding how veterinary hospitals operate from daily huddles to end-of-day reviews.

You’ll lead with data, coach leaders, and align regional teams with Petfolk’s mission to raise the standard of pet care, while overseeing KPIs and growth initiatives. Travel up to 10% within the region.