Sr. Technical Support Engineer

jobr.pro; San Francisco (CA); Hybrid; USD 123,684 - 254,644; Full time

Job summary

Join jobr.pro in San Francisco as a Partner / Technical Support Engineer, working closely with Tier 1 clients through various Pinterest products. This role involves defining scalable partner solutions and leading integration projects, ensuring a high level of customer satisfaction.

The ideal candidate will have over 4 years of engineering experience, proficiency in API integrations, and a collaborative mindset. The salary range is competitive, between $123,684 and $254,644, reflecting industry standards.

Qualifications

• 4+ years of experience in Support/Solution/Partner Engineer roles.
• Experience leading technical partner/client calls.
• Ability to read and write scripts for data manipulation.

Responsibilities

• Serve as a subject matter expert on the Pinterest API.
• Own technical relationships with Tier 1 partners.
• Lead complex engineering projects, including new API launches.

Skills

Support/Solution/Partner Engineering experience

API integration experience

Complex scripting (Python/shell)

AI implementation skills

Education

Bachelor's degree in a relevant field

Job description

Role Overview

The PinTech team at Pinterest supports partnerships across a diverse set of companies to provide our Pinners with world class experiences bringing them the inspiration to create a life they love.

As a Partner / Technical Support Engineer, you’ll work with a variety of Tier 1 clients across Pinterest products (Enterprise, Adtech, Shopping, Growth, etc.) to define and build scalable partner solutions, helping hundreds of millions of people find ideas and inspiration. You will be the evangelist of Pinterest’s technology stack, both internationally and domestically.

What you’ll do:

• Serve as a subject matter expert on the Pinterest API and Pinterest partner integrations
• Become an expert in Pinterest’s business products and how to best deploy them and troubleshoot them
• Lead the definition, development, and broad‑scale adoption of Pinterest Integration products with key strategic partners
• Own technical relationships with Tier 1 partners and Enterprise Advertisers, providing bespoke support and driving complex technical projects end‑to‑end
• Provide proactive and reactive technical support through dedicated and scaled channels, ensuring a high level of customer satisfaction
• Provide on‑call support coverage via on‑call rotation schedule for Pinterest business solutions such as Measurement, Delivery, etc.
• Lead complex engineering projects end‑to‑end, including new API launches, large‑scale integration builds, and high‑impact bug fixes, partnering with Engineering on design and delivery
• Develop and maintain performance and quality monitoring systems to ensure partner integrations are highly available
• Collaborate closely with Product Management and Engineering teams to develop and tailor products according to specific partner requirements
• Define the tools, processes, and documentation frameworks the team operates within
• Lead cross‑functional initiatives that shape Pinterest's broader developer ecosystem, and mentor junior team members on technical and partner‑facing work
• Lead AI‑driven solutions and automations across the team, identifying opportunities and shipping systems that scale support and ops

What we’re looking for:

• 4+ years of Support/Solution/Partner Engineering experience or integration experience, ideally at a large consumer tech platform
• Experience leading technical partner/client calls
• Experience integrating external APIs at scale using SDKs or writing custom client code
• Ability to read and write complex scripts for data manipulation; must be familiar with a programming language such as Python or a shell scripting language
• Ability to leverage AI to enhance work quality and decisions, and champion AI experimentation within the team
• Bachelor’s degree in a relevant field, or equivalent experience

In‑Office Requirement Statement

• We recognize that the ideal environment for work is situational and may differ across departments. What this looks like day‑to‑day can vary based on the needs of each organization or role.
• This role will need to be in the office for in‑person collaboration 1‑2 times every 6 months and therefore can be situated anywhere in the country.

Relocation Statement

• This position is not eligible for relocation assistance. Visit PinFlex page to learn more about our working model.

Salary Range

$123,684 — $254,644 USD (US based applicants only)

Commitment to Inclusion

Pinterest is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best qualified people in every job. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, religion or religious creed, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, age, marital status, status as a protected veteran, physical or mental disability, medical condition, genetic information or characteristics (or those of a family member) or any other consideration made unlawful by applicable federal, state or local laws. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you require a medical or religious accommodation during the job application process, please complete this form for support.