Regional Support Technician

Canon USA; Carmel (IN); On-site; USD 47,000 - 69,000; Full time

Benefits offered by this job

Employee referral bonus

Employee discounts

Dress for Your Day attire program

Volunteer opportunities

Canon welcome kit and official merch

Job summary

Canon USA in Indiana is seeking an on-site technical specialist to provide on-going support to regional technicians and service agents, troubleshoot complex issues, and deliver targeted training on adjustments and repairs. The role emphasizes customer satisfaction, clear communication, and proactive information sharing across teams.

The position requires 4–6 years of related experience, an associate degree in mechanical or electronics, and technical certifications such as A+, Network+, MCSE.

Qualifications

• HS Diploma or equivalent with 4–6 years related experience.
• Associate's degree in mechanical or electronics.
• Printer knowledge with testing/diagnostic applications.
• Ability to achieve customer satisfaction and loyalty.
• Willingness to obtain required security/clearances.
• Technical certifications such as A+, Network+, MCSE desired.

Responsibilities

• Provide on-going technical, on-site and phone support to regional Canon USA technicians and service agents to troubleshoot highly complex hardware, firmware and workflow problems.
• Provide regional instruction on adjustments, repairs, upgrades and troubleshooting procedures.
• Create, organize and disseminate information for engineers to perform duties more efficiently.
• Maintain/update problem records and escalate resolved/unresolved issues to Product support as needed.
• Manage regional FCO database for compliance and timely installation/disposition.
• Collaborate with Product support on information sharing and best practices.
• Accomplish special projects as assigned by the regional service Director.

Skills

Printer knowledge

Diagnostics

Customer satisfaction

Problem solving

Communication skills

Initiative

CS/EE fundamentals

Security clearances readiness

IT certifications (A+/Network+/MCSE)

Education

HS Diploma/GED or equivalent

Associate's degree in mechanical or electronics

Technical certifications (A+, Network+, MCSE)

Job description

Your Impact

• Provides on-going technical, on-site and phone support to regional Canon USA direct technicians and applicable service agents to troubleshoot highly complex problems including hardware, firmware and workflow.
• Provides regional instruction on new adjustments, repairs, upgrades and troubleshooting procedures, including guidance on better utilization of available resources.
• May create, organize and disseminate information throughout the region so that other engineers can perform their duties more efficiently.
• Maintains and updates applicable problem records, escalating any resolved or unresolved problems to Product support for immediate attention.
• Manages regional FCO database to ensure compliance and timely installation/disposition.
• Works closely with the Product support group on information sharing and best practice implementation.
• Accomplishes any other special projects or tasks as assigned by the regional service Director or designee.

About You: The Skills & Expertise You Bring

HS Diploma, GED, or equivalent experience required, plus 4 to 6 years of related experience.

• Associate's degree in mechanical or electronics, or equivalent experience.
• Printer knowledge and testing and/or diagnostic applications.
• Ability to achieve customer satisfaction and loyalty.
• Ability to create solutions for high-level problems.
• Good writing, speaking and listening skills.
• Exhibits initiative and self-starting behaviors.
• Understands computer science principles, mechanical, electrical and electronic theory, and computer equipment technologies.
• Generally available for work 24 hours a day, 7 days a week.
• Required to take all necessary steps to obtain security and/or other clearances required by customers to enter the customers' premises.
• Technical certifications such as A+, Network+, MCSE desired.

We are providing the anticipated hourly rate for this role: $33.59 to 50.30 hourly.

This role is eligible for a transportation allowance.

Company Overview

About our Company - Kyosei philosophy of social and environmental responsibility. To learn more about Canon, visit us at www.usa.canon.com and connect with us on LinkedIn at https://www.linkedin.com/company/canonusa .

Who We Are

Do you want your next professional experience to be filled with purpose and opportunity, world-class team members, and impactful work? Driven by our mission of exceeding customer expectations with our technologies and enriching the lives of our local communities and staff, we are a phenomenal team working collaboratively toward common goals. Our employees have a strong work ethic, creativity, and a cooperative spirit. We believe in integrity, respect, empowerment, and making a difference in the communities we serve. There is a strong sense of pride in what we do individually and together as a team. Join us and discover what it means to work for a global digital imaging leader with an unparalleled reputation for quality and innovation.

What We Offer

You’ll be joining a leader in digital imaging and innovation with an immense opportunity to make an impact and create your own rewarding career. We demonstrate commitment to our employees by offering a full range of rewards, including competitive compensation and benefits.

And Even More Perks!

• Employee referral bonus
• Employee discounts
• “Dress for Your Day” attire program (casual is welcome, based on your job function)
• Volunteer opportunities to give back to our local community
• Swag! A Canon welcome kit and official merch you can’t get anywhere else

Based on weekly patent counts issued by United States Patent and Trademark Office.

All referenced product names, and other marks, are trademarks of their respective owners.

Canon U.S.A., Inc. offers a competitive compensation package including medical, dental, vision, 401(k) Savings Plan, discretionary profit sharing, discretionary success sharing, educational assistance, recognition programs, vacation, and much more. A more comprehensive list of what we have to offer is available at https://www.usa.canon.com/about-us/life-at-canon/benefits-and-compensation

We comply with all applicable federal, state and local laws, regulations, orders and mandates, including those we may be required to follow as a federal government contractor/subcontractor.

You must be legally authorized to work in the United States. The Company will not pursue or support visa sponsorship. All applicants must reside in the United States at the time of hire.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

If you are not reviewing this job posting on our Careers’ site https://www.usa.canon.com/about-us/life-at-canon , we cannot guarantee the validity of this posting. For a list of our current postings, please visit us at https://www.usa.canon.com/about-us/life-at-canon .

#CUSA

Workstyle Description

Full-Time On Site - This position requires full-time presence at your assigned office(s)/worksite(s)/territory on your scheduled work days.