Regional Technical Services Lead - AI-Driven Support
wekatest
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Benefits offered by this job
Job summary
wekatest is seeking a Technical Services Manager to lead a regional team of Technical Service Engineers supporting an enterprise AI data infrastructure platform. The role blends people leadership with customer-success strategy and an AI-first operating model to speed triage, knowledge retrieval, and customer communication.
The manager partners with engineering, product, and sales to keep customer outcomes at the center and to embed AI-assisted workflows into daily operations.
Qualifications
- Bachelor's degree in Computer Science or Engineering or equivalent practical experience.
- Proven experience leading regional or global technical service teams.
- Strong communication to senior management and R&D teams.
- Experience with AI-assisted workflows to augment engineer capabilities.
- Track record of operational excellence in technical services.
Responsibilities
- Lead, mentor, and develop a regional team of Technical Service Engineers.
- Cascade goals from senior leadership to individual contributors.
- Develop and execute strategies for Technical Services delivery and differentiation.
- Champion adoption of AI tools such as Claude and ChatGPT for faster troubleshooting.
- Identify opportunities to weave AI into support workflows and proactive knowledge enrichment.
- Coordinate cross-functionally with engineering, product, and sales for unified execution.
Skills
Education
Job description
wekatest is seeking a Technical Services Manager to lead a regional team of Technical Service Engineers supporting an enterprise AI data infrastructure platform. The role blends people leadership with customer-success strategy and an AI-first operating model to speed triage, knowledge retrieval, and customer communication.
The manager partners with engineering, product, and sales to keep customer outcomes at the center and to embed AI-assisted workflows into daily operations.
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