Customer Service Representative

New Way Auto Group; Carroll (IA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Annual bonus potential

Insurance (life, medical, dental, &amp

Vision

PTO

401(k) with matching

Tuition reimbursement

Job summary

New Way Trucks in Carroll, IA is seeking a detail-oriented Customer Service Representative to be the primary contact for customers, handling orders and service processes, resolving concerns, and coordinating with sales, operations, and shipping.

The role emphasizes clear communication, proactive follow-up, and teamwork in a fast-paced setting; prior customer service/order entry experience and proficiency with ERP systems like Epicor are preferred.

Qualifications

• One or more years of customer service, order entry, inside sales support, or related experience preferred.
• Excellent oral and written communication skills.
• Proficient with Microsoft Office applications including Excel, Word, and Outlook.
• Experience with an ERP system preferred.
• Familiarity with online ordering platforms preferred.

Responsibilities

• Manage large amounts of phone calls and emails in a polite, professional and timely manner.
• Identify and assess customers’ needs to achieve satisfaction.
• Compile information from the customer, examine the problem, and give information regarding product availability, pricing and shipping.
• Handle customer complaints and provide appropriate solutions and alternatives as quickly as possible.
• Use ERP system, Epicor, to submit orders, track orders, and track parts.
• Build positive relationships and trust with customers through open and interactive communication.

Skills

Customer service

Order entry

Multitasking

Communication

Tools

Epicor ERP

MS Office

Job description

Continuing to move Fearlessly Forward New Way Trucks was founded in 1971 in Scranton, IA. Today, New Way Trucks has multiple refuse production and parts facilities throughout Iowa and Mississippi, with equipment operating in all 50 states, as well as Canada, Latin America, Asia, and beyond. We combine small town values with cutting-edge technology to deliver excellence in heavy manufacturing. Come build your future with us at New Way Trucks.

We are currently seeking a detail-oriented and dependable Customer Service Representative to join our Carroll, Iowa team. The person in this role serves as a primary point of contact for customers, providing timely, accurate, and professional support throughout the order and service process. This role responds to inquiries, enters and tracks orders, resolves customer concerns, maintains accurate account information, and coordinates with sales, operations, shipping, and other internal teams to meet customer needs. The ideal candidate is organized, detail-oriented, and committed to delivering a positive customer experience through clear communication, proactive follow-up, and effective problem-solving.

Your Role in Our Mission:

• Manage large amounts of phone calls and emails in a polite, professional and timely manner.
• Identify and assess customers’ needs to achieve satisfaction.
• Compile information from the customer, examine the problem, and give information regarding product availability, pricing and shipping.
• Handle customer complaints and provide appropriate solutions and alternatives as quickly as possible.
• Use our ERP system, Epicor, to submit orders, track orders, and track parts.
• Build positive relationships and trust with customers through open and interactive communication.

To Perform this Job Successfully:

• One or more years of customer service, order entry, inside sales support, or related experience preferred.
• Excelled oral and written communication skills.
• Proficient with Microsoft Office applications including Excel, Word, and Outlook.
• Experience with an ERP system preferred.
• Familiarity with online ordering platforms preferred.
• Ability to multitask and work in a fast-paced environment.
• Ability to work independently and collaboratively as part of a cross-functional team.
• Strong attention to detail.
• Ability to work in a team atmosphere.
• Good problem-solving skills.

Why New Way Trucks?

• Midwest Values: Integrity, hard work, and community from the core of our operations.
• Innovation at Heart: We are committed to staying ahead of the curve and continually investing in technology and our people.
• Competitive Benefit Package: We offer a wide array of benefits including annual bonus potential, insurance (life, medical, dental, vision, paid holidays, PTO, 401(k) with matching contributions and tuition reimbursement. We provide our employees with a smoke-free, drug-free workplace.

Are you ready to build your future with New Way?

This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.