Regional Technical Account Manager & Field Advocate

Designa; Houston (TX); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

401(k) with employer match

Dental insurance

Medical insurance

Vision insurance

Life insurance

Supplemental insurance

Vacation, starting at 3 weeks annually

Sick time, 48 hours annually

14 company paid holidays

Professional development program

Job summary

DESIGNA is seeking a Technical Account Manager to oversee customer relationships in the Houston area, acting as a local technical resource and supporting business development. The role combines account management, technical support, and regional travel to ensure satisfaction and growth.

The TAM will provide Level 1–2 support, work with Sales, Service, and Engineering, and identify opportunities within existing accounts and the territory. Travel to client sites is required.

Qualifications

• 3+ years in technical account management, technical support, field service, sales, or similar client-facing technical role.
• Strong customer relationship and communication skills.
• Ability to troubleshoot technical issues and coordinate resolution across teams.
• Strong business acumen and ability to identify sales opportunities.
• Willingness to travel regularly within the assigned region.

Responsibilities

• Serve as a primary point of contact for customers within the assigned region.
• Maintain regular customer engagement and develop relationships with key stakeholders.
• Conduct customer site visits and maintain an active presence throughout the territory.
• Manage regional support ticket queue and act as escalation point for complex issues.
• Provide Level 1 and Level 2 technical support remotely and in the field.
• Troubleshoot issues and escalate to appropriate resources.
• Maintain ownership and communication on escalated issues through resolution.
• Identify business development opportunities within existing accounts and territory.
• Support sales activities, including system expansions, upgrades, products and services.
• Coordinate with Sales, Service, Support, Engineering and other teams to address needs.
• Maintain records of customer activity, opportunities, issues, and follow-up.
• Provide support to other regions as needed.

Job description

DESIGNA is seeking a Technical Account Manager to oversee customer relationships in the Houston area, acting as a local technical resource and supporting business development. The role combines account management, technical support, and regional travel to ensure satisfaction and growth.

The TAM will provide Level 1–2 support, work with Sales, Service, and Engineering, and identify opportunities within existing accounts and the territory. Travel to client sites is required.