Technical Account Manager

Designa; Houston (TX); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

401(k) with employer match

Dental insurance

Medical insurance

Vision insurance

Life insurance

Supplemental insurance

Vacation, starting at 3 weeks annually

Sick time, 48 hours annually

14 company paid holidays

Professional development program

Job summary

DESIGNA is seeking a Technical Account Manager to oversee customer relationships in the Houston area, acting as a local technical resource and supporting business development. The role combines account management, technical support, and regional travel to ensure satisfaction and growth.

The TAM will provide Level 1–2 support, work with Sales, Service, and Engineering, and identify opportunities within existing accounts and the territory. Travel to client sites is required.

Qualifications

• 3+ years in technical account management, technical support, field service, sales, or similar client-facing technical role.
• Strong customer relationship and communication skills.
• Ability to troubleshoot technical issues and coordinate resolution across teams.
• Strong business acumen and ability to identify sales opportunities.
• Willingness to travel regularly within the assigned region.

Responsibilities

• Serve as a primary point of contact for customers within the assigned region.
• Maintain regular customer engagement and develop relationships with key stakeholders.
• Conduct customer site visits and maintain an active presence throughout the territory.
• Manage regional support ticket queue and act as escalation point for complex issues.
• Provide Level 1 and Level 2 technical support remotely and in the field.
• Troubleshoot issues and escalate to appropriate resources.
• Maintain ownership and communication on escalated issues through resolution.
• Identify business development opportunities within existing accounts and territory.
• Support sales activities, including system expansions, upgrades, products and services.
• Coordinate with Sales, Service, Support, Engineering and other teams to address needs.
• Maintain records of customer activity, opportunities, issues, and follow-up.
• Provide support to other regions as needed.

Job description

Position Summary

The Technical Account Manager is responsible for managing customer relationships and supporting business development within an assigned region while serving as a local technical resource for DESIGNA's customers.

This role combines account management, business development, and technical support. The Technical Account Manager maintains regular contact with customers, identifies opportunities to expand DESIGNA's business, provides Level 1 and Level 2 technical support both remotely and in the field, and serves as a liaison between customers and DESIGNA's remote support and technical teams.

Key Responsibilities

• Serve as a primary point of contact for customers within the assigned region.
• Maintain regular customer engagement and develop strong relationships with key stakeholders.
• Conduct customer site visits and maintain an active presence throughout the territory.
• Manage the regional support ticket queue and serve as the primary escalation point for complex tickets and customer issues.
• Provide Level 1 and Level 2 technical support both remotely and in the field.
• Troubleshoot customer issues and elevate more complex issues to the appropriate technical resources.
• Maintain ownership and customer communication on escalated issues through resolution.
• Identify business development opportunities within existing accounts and throughout the assigned territory.
• Support sales activities, including system expansions, upgrades, products, and services.
• Coordinate with Sales, Service, Support, Engineering, and other internal teams to address customer needs.
• Maintain accurate records of customer activity, opportunities, technical issues, and follow-up.
• Provide support to other regions as business needs require.

Qualifications

• 3+ years of experience in technical account management, technical support, field service, sales, or a similar customer-facing technical role.
• Strong customer relationship and communication skills.
• Ability to troubleshoot technical issues and coordinate resolution across teams.
• Strong business acumen and ability to identify sales opportunities.
• Ability to work independently and manage multiple customers and priorities.
• Parking technology, PARCS, access control, or related industry experience preferred.
• Ability to travel regularly within the assigned region.

Benefits:

• 401(k) with employer match
• Dental insurance
• Medical insurance
• Vision insurance
• Life insurance
• Optional supplemental insurance
• Vacation, starting at 3 weeks annually and increases with tenure
• Sick time, 48 hours annually
• 14 company paid holidays
• Professional development program for training and tuition reimbursement

Schedule:

• Monday to Friday (8 am - 5 pm)

Office Location:

• Houston
• Dallas