Regional Tech Service Leader — Field Ops & Growth

The-Hillman-Group; Forest Park (OH); On-site; USD 100,000 - 150,000; Full time

Job summary

The Hillman Group seeks a Regional Key Tech Service Manager to lead 30-40 kiosk technicians and 2 operations managers across a multi-state Midwest/Southeast region. The role emphasizes hands-on leadership, travel, and mentorship to maximize uptime and sales growth.

The position is ideally Cincinnati-area based with frequent travel and P&L responsibility, requiring strong leadership and strategic execution across multiple states.

Qualifications

• Bachelor's degree or equivalent relevant experience.
• 5+ years directing a Technical Field Service organization at a regional or area management level.

Responsibilities

• Lead, recruit, train, motivate, and coach a team of kiosk technicians and operations support managers to achieve performance and business objectives.
• Develop, implement, and enforce policies and procedures related to territory operations, logistics, and field execution.
• Drive full P&L responsibility, ensuring achievement or exceedance of top- and bottom-line financial goals.
• Travel up to 80% to ensure kiosk technical standards are consistently met, while partnering with technicians and support managers to optimize kiosk placement and strengthen customer relationships.
• Motivate and hold teams accountable for driving kiosk revenue, operational efficiency, and service excellence.
• Analyze performance metrics and operational data to identify opportunities, develop action plans, and execute improvements.

Skills

People leadership

P&L management

Data analysis

Field service leadership

MS Office

Travel readiness

Education

Bachelor's degree or equivalent relevant experience

Tools

MS Office

Excel

PowerPoint

Job description

The Hillman Group seeks a Regional Key Tech Service Manager to lead 30-40 kiosk technicians and 2 operations managers across a multi-state Midwest/Southeast region. The role emphasizes hands-on leadership, travel, and mentorship to maximize uptime and sales growth.

The position is ideally Cincinnati-area based with frequent travel and P&L responsibility, requiring strong leadership and strategic execution across multiple states.