Regional Supervisor, Clinical Services

Pediatric Associates; Orlando (FL); Hybrid; USD 50,000 - 85,000; Full time

Job summary

An established industry player is seeking a dedicated clinical operations supervisor to oversee back-office workflows and ensure compliance with healthcare regulations. This role is pivotal in maintaining vaccine safety and medication administration while fostering effective communication among healthcare providers. The ideal candidate will possess strong organizational skills and a solid understanding of local healthcare standards. Join a forward-thinking team that values continuous improvement and patient care excellence in a supportive environment that encourages professional growth.

Qualifications

• Associate degree required; healthcare experience preferred.
• RN or LVN License required; Medical Assistant certification is a plus.

Responsibilities

• Oversee compliance with vaccine storage and medication administration.
• Conduct audits of vaccine inventory to prevent shortages.
• Implement operational procedures for clinical efficiency.

Skills

Healthcare Regulations Knowledge

Problem-Solving Skills

Organizational Skills

Medical Terminology

EMR and Microsoft Applications

Education

Associate Degree

Tools

EMR

Microsoft Applications

Job description

• Schedule - Shift - Hours Full Time - Days

Travel Required - Once every 3 Months to any PA Office within the NE Region

Candidate must reside in Philadelphia or New Jersey

PRIMARY FUNCTION

Oversees and supervises a spectrum of clinical operations for back-office workflows within their region. This position includes responsibilities such as monitoring vaccine storage and handling, ensuring safe medication and vaccine administration, and monitoring the availability of DME Closets and interpretation services. This position plays a central role in ensuring clinical efficiency, compliance, and adherence to healthcare regulations and standards for the back office.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list may not include all of the duties that may be assigned.

• Monitors and ensures compliance with proper vaccine storage and handling conditions, including temperature control, to maintain vaccine efficacy and safety.
• Monitors and ensures the sustained maintenance and regulatory compliance of the Vaccines for Children program and other back-office programs.
• Conducts regular audits of vaccine and medication inventory to proactively prevent shortages or the use of expired products, maintaining adequate supplies for patient care.
• Regularly inspects and assesses the functionality of the temperature alarm system to promptly address any issues and maintain the integrity of temperature-sensitive medical supplies.
• Oversees and ensures the safe administration of vaccines and medications, adhering to established protocols and safety precautions.
• Responds to any inquiries and concerns related to clinical policies, providing clear and informative explanations to internal and external stakeholders.
• Monitors the availability and functionality of DME Nebulizer closets, ensuring that necessary equipment is accessible and in alignment with Value-Based Care contracts.
• Monitors the usage and availability of interpretation services for patients with language barriers, ensuring effective communication between healthcare providers and patients.
• Implements new operational procedures, action plans, and quality initiatives to obtain optimum efficiency. Participate in continuous process improvement.
• Collaborates with the integrations team and other internal departments for the transition of newly acquired practices to coordinate clinical virtual support services.
• Effectively communicates issues and collaborates with Practice Managers, Team Leads, Regional Leaders, and other departmental leads regarding resolutions.
• Ensures strict adherence to all healthcare regulations, standards, and privacy guidelines, maintaining the confidentiality and security of patient information.

SUPERVISORY RESPONSIBILITIES

Responsible for overseeing the performance and responsibilities of the Medical Assistant Lead team in collaboration with the Practice Managers and Regional Practice Administrators.

QUALIFICATIONS

EDUCATION:

• Associate degree required. Experience may be commensurate with education.

EXPERIENCE:

• Healthcare experience required. Experience in clinical services coordination preferred.

LICENSURE / CERTIFICATION

• RN or LVN License required.
• Medical Assistant diploma or certification with 4 years of MA experience may be commensurate.

KNOWLEDGE, SKILLS, AND ABILITIES

• Strong knowledge of local healthcare regulations, standards, and best practices.
• Exceptional problem-solving and troubleshooting skills.
• Strong organizational skills.
• Knowledge of medical terminology, grammar, spelling, and punctuation to type correspondence.
• Skills in operating a computer, using EMR and Microsoft applications.
• Ability to read, understand and follow oral and written instructions.
• Ability to speak clearly and concisely.
• Ability to establish and maintain effective working relationships with patients, employees and the public.

TYPICAL WORKING CONDITIONS

• Full-time remote/telework with some in-person meetings required.
• Travel to various locations across the region and country as needed.