Regional Supervisor, Clinical Services

Pediatric Associates Family of Companies; Orlando (FL); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated Clinical Operations Supervisor to oversee back-office workflows. This role is pivotal in ensuring compliance with healthcare regulations, monitoring vaccine storage, and managing medication administration. The ideal candidate will possess a strong healthcare background, exceptional organizational skills, and the ability to foster effective communication among teams. This full-time remote position offers the chance to make a significant impact in a dynamic healthcare environment, while also requiring some travel for in-person meetings. Join a team committed to delivering quality care and operational excellence.

Qualifications

• Associate degree required; healthcare experience is essential.
• RN or LVN License required; Medical Assistant diploma preferred.

Responsibilities

• Oversee compliance with vaccine storage and handling.
• Conduct audits of vaccine and medication inventory.
• Implement new operational procedures for efficiency.

Skills

Problem-solving skills

Organizational skills

Knowledge of healthcare regulations

Communication skills

Education

Associate degree

Tools

EMR systems

Microsoft applications

Job description

Remote Opportunity - Texas Applicants will only be considered

Travel Required

Primary Function

Oversees and supervises a spectrum of clinical operations for back-office workflows within their region. This position includes responsibilities such as monitoring vaccine storage and handling, ensuring safe medication and vaccine administration, and monitoring the availability of DME Closets and interpretation services. This position plays a central role in ensuring clinical efficiency, compliance, and adherence to healthcare regulations and standards for the back office.

Essential Duties And Responsibilities

This list may not include all of the duties that may be assigned.

• Monitors and ensures compliance with proper vaccine storage and handling conditions, including temperature control, to maintain vaccine efficacy and safety.
• Monitors and ensures the sustained maintenance and regulatory compliance of the Vaccines for Children program and other back-office programs.
• Conducts regular audits of vaccine and medication inventory to proactively prevent shortages or the use of expired products, maintaining adequate supplies for patient care.
• Regularly inspects and assesses the functionality of the temperature alarm system to promptly address any issues and maintain the integrity of temperature-sensitive medical supplies.
• Oversees and ensures the safe administration of vaccines and medications, adhering to established protocols and safety precautions.
• Responds to any inquiries and concerns related to clinical policies, providing clear and informative explanations to internal and external stakeholders.
• Monitors the availability and functionality of DME Nebulizer closets, ensuring that necessary equipment is accessible and in alignment with Value-Based Care contracts.
• Monitors the usage and availability of interpretation services for patients with language barriers, ensuring effective communication between healthcare providers and patients.
• Implements new operational procedures, action plans, and quality initiatives to obtain optimum efficiency. Participate in continuous process improvement.
• Collaborates with the integrations team and other internal departments for the transition of newly acquired practices to coordinate clinical virtual support services.
• Effectively communicates issues and collaborates with Practice Managers, Team Leads, Regional Leaders, and other departmental leads regarding resolutions.
• Ensures strict adherence to all healthcare regulations, standards, and privacy guidelines, maintaining the confidentiality and security of patient information.

Supervisory Responsibilities

Responsible for overseeing the performance and responsibilities of the Medical Assistant Lead team in collaboration with the Practice Managers and Regional Practice Administrators.

Qualifications

EDUCATION:

• Associate degree required. Experience may be commensurate with education.

Experience

• Healthcare experience required. Experience in clinical services coordination preferred.

LICENSURE / CERTIFICATION

• RN or LVN License required.
• Medical Assistant diploma or certification with 4 years of MA experience may be commensurate.

Knowledge, Skills, And Abilities

• Strong knowledge of local healthcare regulations, standards, and best practices.
• Exceptional problem-solving and troubleshooting skills.
• Strong organizational skills.
• Knowledge of medical terminology, grammar, spelling, and punctuation to type correspondence.
• Skills in operating a computer, using EMR and Microsoft applications.
• Ability to read, understand and follow oral and written instructions.
• Ability to speak clearly and concisely.
• Ability to establish and maintain effective working relationships with patients, employees and the public.

TYPICAL WORKING CONDITIONS

• Non-patient facing.
• Full-time remote/telework with some in-person meetings required.
• Travel to various locations across the region and country as needed.
• If remote, this job must be U.S. based.

Other Physical Requirements

• Vision.
• Sense of sound.
• Sense of touch.
• Work may require sitting for long periods of time.
• Manual dexterity sufficient to operate a keyboard.
• Long periods of time in front of a computer screen.

Seniority level

Mid-Senior level

Employment type

Full-time

Job function

Health Care Provider

Industries

Hospitals and Health Care