Regional Service Supervisor - Northwest - Sustainabilty Solutions

Stryker; Seattle (WA); On-site; USD 77,000 - 128,000; Full time

Benefits offered by this job

Health benefits including medical and/

401(k) plan

Employee stock purchase plan

Job summary

Stryker in Seattle seeks a Regional Receipt Specialist to achieve regional receipt objectives, deploy to regions as needed, and collaborate with Area Service Managers. You will lead onboarding for regional service associates, develop in-service scheduling, analyze receipt data, and coordinate with field sales to drive growth.

Travel up to 50% and strong Excel/PowerPoint skills are required. A bachelor's or associate degree is preferred, with 2–4 years in service, sales, or supply chain

Qualifications

• Must reside in geographical regional coverage area.
• Creative with solutions and quick regional deployment.
• Attention to detail; research and analyze information.
• Think outside the box for receipt related performance.
• Analytical, process-oriented, results driven leadership.
• Strong written and verbal communication; organizational skills.
• Able to set priorities, multi-task and meet deadlines.
• Manage multiple tasks and stakeholders with minimal supervision.
• Understanding of document process and procedures.
• Build relationships at multiple levels with customers and partners.
• Stryker product knowledge preferred.
• Bachelor’s or associate degree or equivalent certifications preferred.
• 2-4 years of recent service, sales or supply chain experience.
• Ability to travel up to 50%.
• MS Office with strong Excel and PowerPoint skills.

Responsibilities

• Achieve regional receipt objectives and performance metrics.
• Deploy as needed based on regional service resource needs.
• Support strategies to improve quality of service and profitability.
• Responsible for regional service associate onboarding and training.
• Lead regional in-service scheduling and program awareness.
• Develop regional action plans to maximize receipt growth and quotas.
• Lead and develop regional service associates with training schedules.
• Act as liaison between regional service and field sales teams.
• Ensure account coding forms are up to date.
• Analyze and share receipt opportunity data for regional reviews.
• Use dashboards to identify growth opportunities in the region.
• Participate in tactical or strategic calls as requested by managers.
• Evaluate Strategic Programs and report results to leadership.
• Maintain relationships with sales reps and customers to drive results.
• Support Savings Direct and Go-Green contacts to increase receipts.

Skills

Regional receipt management

Data analysis

Stakeholder management

Excel & PowerPoint

Communication skills

Process improvement

Travel readiness

Education

Bachelor’s or Associate degree

Tools

MS Office Suite

Excel

PowerPoint

Job description

Supervisory Responsibilities

Yes

Qualifications (Education, Certifications Andor Experience)

• Must reside in geographical regional coverage area


• Ability to be creative with solutions and react and deploy quickly to regions of need.


• Excellent attention to detail and the ability to research and analyze information and draw valid conclusions is essential.


• Ability to think ‘outside the box’ for receipt related performance


• Must be analytical and process-oriented, highly motivated with results driven leadership abilities.


• Must have effective written and verbal communication skills as well as highly developed analytical and organizational skills , preparation and report presentation.


• Ability to set priorities, multi-task and meet deadlines.


• Ability to manage multiple tasks and various stakeholders with minimal supervision.


• Understanding of document process and procedures.


• Ability to build relationships at levels within the organization and with customers and partners.


• Stryker product knowledge preferred.


• Bachelor’s Degree, Associates Degree, or equivalent certifications preferred.


• Minimum (2-4) years of recent service, sales or supply chain experience.


• Must be able to travel up to 50%.


• Basic computer skills including MS Office Suite with strong Microsoft Excel and PowerPoint skills along with strong verbal, written communication, and organizational skills


• Excellent analytical skills


• Excellent interpersonal skills

US15: $79,900 - $127,500 USD Annual

• Health benefits include: Medical and prescription drug insurance, dental insurance, vision insurance, critical illness insurance, accident insurance, hospital indemnity insurance, personalized healthcare support, wellbeing program and tobacco cessation program.


• Financial benefits include: Health Savings Account (HSA), Flexible Spending Accounts (FSAs), 401(k) plan, Employee Stock Purchase Plan (ESPP), basic life and AD&D insurance, and short-term disability insurance.


• Stryker offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes.


• Alongside its customers around the world, Stryker impacts more than 150 million patients annually.


• Depending on customer requirements employees and new hires in sales and field roles that require access to customer accounts as a function of the job may be required to obtain various vaccinations as an essential function of their role.

Responsibilities

• Achieve regional receipt objectives and other performance metrics related to receipt growth, quality and efficiency as directed by the Director of Service


• Deploy as needed based on regional service resource needs including vacation coverage and scheduling and resource management


• Support in the implementation of strategies to improve quality of service, enhanced performance and increased profitability across the region at the direction of the Area Service Manager and Director of Service.


• Responsible for regional service associate on-boarding, field training of new employees


• Lead in the development of regional in-service scheduling, participate in program awareness/in-service activities as well as pre/post analysis.


• Assist Service Manager in the development and execution of regional ‘action plans’ including receipt metrics geared toward maximizing incremental receipt growth and meeting regional receipt quotas.


• Lead, guide and develop regional service associates with education and program awareness schedules at the account level


• Act as liaison between regional service and field sales teams to promote a strong cohesive environment that drives receipt results within respective region


• Ensure account coding and account change forms are completed and up to date


• Compile, analyze and share receipt opportunity data for regional Business Reviews (attend key reviews when requested)


• Utilize receipt dashboard to develop comparative trending, analyze IDN/customer receipt performance and identify growth opportunities within the region for receipt growth.


• Participate in and drive tactical or strategic calls as requested by service managers


• Manage on-going evaluation of Strategic Programs performance and communicate results to field leadership


• Maintain relationships with local sales representatives to maximize current program results while supporting sales and service growth targets


• Maintain relationships with key Savings Direct and Go-Green customer contacts to increase receipt levels within the region.


• Solid understanding of critical receipt metrics and their impact on the business and customer relationships. Directly apply feedback and metrics to propose process improvements that drive customer satisfaction with our service platform.


• Assist in regional service training needs, and performance feedback as directed by Service Manager


• Drives day-to-day Regional Service Associate engagement, performance, and activities.


• Leads receipt management activities within regional accounts