Regional Service & Sales Relationship Manager

Coperion; New Jersey; Hybrid; USD 80,000 - 130,000; Full time

Job summary

Coperion in Sewell, NJ seeks a Relationship Manager in a hybrid, full-time role to grow service-related product sales across assigned regions and accounts. You will align with customers to deliver maintenance, upgrades, and modernization solutions while meeting sales and margin targets.

Candidates should have at least five years of engineering, service, or sales experience with Coperion products, strong communication, and the ability to work independently.

Qualifications

• A minimum of five years of engineering, service, or sales experience with Coperion products or closely related products is preferred.
• Ability to read and interpret engineering reports, technical documentation, office procedures, and operating manuals.
• Ability to write clear, concise routine correspondence and comprehensive documents, including service agreements, studies, and proposals.
• Ability to communicate effectively with customers and employees.
• Knowledge of Microsoft Word, Excel, and PowerPoint; familiarity with QAD and SAP is a plus.
• Ability to define problems, collect data, and draw valid conclusions.
• Ability to work independently.
• Ability to conduct market research and develop customer relationships.

Responsibilities

• Meet or exceed annual sales and margin targets for the assigned region.
• Develop account strategies to maximize sales of service products to major assigned accounts.
• Work with customers to identify spare parts needs and opportunities for upgrades, long-term maintenance, field service, process consulting, refurbishing, and modernization.
• Initiate, review, and approve firm quotations for assigned customers and follow up in accordance with department guidelines.
• Monitor the status of all open sales orders for assigned accounts.
• Maintain regular communication with assigned accounts and an overview of ongoing field service, upgrade, and expansion activities.
• Collaborate with the team to improve the quality of standard service quotations and correspondence.
• Monitor and document customer and competitor activity for assigned accounts in accordance with department policy.
• Develop strategies to regain lost market share within assigned accounts.
• Collaborate with sales, engineering, process, and field service teams to align company capabilities with customer needs and provide a consistent point of contact.
• Assume responsibility for coordinating service support for each machine within the assigned area.
• Maintain accurate information on the status of all Coperion equipment operating at assigned accounts.
• Improve the overall level of service provided to assigned accounts.

Skills

Customer relationship building

Sales experience

Engineering knowledge

Communication skills

Education

College degree

Mechanical or Chemical Engineering

Tools

Microsoft Word

Excel

PowerPoint

QAD

SAP

Job description

Coperion in Sewell, NJ seeks a Relationship Manager in a hybrid, full-time role to grow service-related product sales across assigned regions and accounts. You will align with customers to deliver maintenance, upgrades, and modernization solutions while meeting sales and margin targets.

Candidates should have at least five years of engineering, service, or sales experience with Coperion products, strong communication, and the ability to work independently.