Aftermarket Sales & Technical Support Specialist

Coperion Corporate; Kansas City (MO); Hybrid; USD 52,000 - 76,000; Full time

Job summary

Coperion is seeking an Aftermarket Sales professional to identify and pursue opportunities with existing customers and new prospects in a hybrid role based in Kansas City, MO or Whitewater, WI. You will build relationships, create quotations, and coordinate across teams to achieve and exceed sales goals.

Responsibilities include post-sale installation support, troubleshooting, timely responses to inquiries, upselling opportunities, and participation in tradeshows to expand the customer base,

Qualifications

• College degree or above in Business Administration, Customer Service, or related fields.
• Proven experience in customer service, technical support, or related roles.
• Strong communication and interpersonal skills.
• Ability to handle non-standard problems with effective solutions.
• Proficiency in MS Office and customer management software.
• Ability to manage workload independently and prioritize tasks effectively.

Responsibilities

• Provide post-sale technical support services such as installation, troubleshooting, and maintenance.
• Resolve customer issues fairly and in accordance with consumer laws.
• Offer product and service information and identify opportunities for upselling.
• Respond timely to customer inquiries via various communication channels.
• Maintain good customer relations and ensure customer claims are addressed effectively.
• Collaborate with internal teams to ensure customer needs are met.
• Manage workload independently with periodic supervision.
• Other duties as assigned to support customer satisfaction and operational efficiency.

Skills

Customer service

Communication skills

Problem solving

MS Office

Customer management software

Independent work

Education

College degree or above in Business Administration, Customer Service, or related fields

Tools

MS Office

Customer management software

Job description

Coperion is seeking an Aftermarket Sales professional to identify and pursue opportunities with existing customers and new prospects in a hybrid role based in Kansas City, MO or Whitewater, WI. You will build relationships, create quotations, and coordinate across teams to achieve and exceed sales goals.

Responsibilities include post-sale installation support, troubleshooting, timely responses to inquiries, upselling opportunities, and participation in tradeshows to expand the customer base,