Regional Service Performance Lead - Field Operations

Leo Facilities Maintenance; Dallas (TX); On-site; USD 85,000 - 120,000; Full time

Job summary

Caliber Service Management is seeking a Service Performance Owner to manage and oversee regional facilities services, including landscaping, snow removal, and vendor performance across the zone. This role emphasizes field leadership, client relationship management, and ensuring quality control of vendor services.

The position requires extensive travel, coordination with regional management, and the ability to read and implement detailed scopes of work and SLAs.

Qualifications

• High school diploma or equivalent.
• Minimum 3+ years of related outdoor work or facilities maintenance experience.
• Bachelor’s degree preferred.
• Experience in landscaping, irrigation, snow-ice programs, or retail servicing is a plus.

Responsibilities

• Communicate and build relationships and trust with the client locations and regional management.
• Deliver Vendor Quality Control programs within the region.
• Read, Understand and Implement detailed facilities maintenance Scopes of Work and Service Level Agreements.
• Facilitate communications in the field between team members, Caliber Operations Managers, Caliber Service Management Affiliates, client locations.
• Manage the client; up to and including client Regional Vice Presidents.
• Conduct Service Validations.
• Train and guide vendors as required.
• Provide guidance and feedback to Caliber Service Management.
• Maintains Quality Control Reports.
• Prepare Vendor score cards.
• Resolve customer problems by applying resources as necessary.
• Conduct site surveys for various trades and services.
• Engage and entertain the customer as appropriate.
• Conduct training and presentations concerning scope of work to store personnel.
• Foster a positive team environment.
• Ensure confidentiality of internal and external data.
• Perform ad-hoc projects and other duties as assigned.
• Responsibilities may require emergency support, mobilization and extended engagement helping serve/solve local, regional and national market clients needs; scheduled and non-scheduled including but not limited to property damage and snow emergencies

Skills

Microsoft Office

Disc Profile Tools

Field supervision

SOW/SLA comprehension

Client relationship management

National travel

Quality control

Emergency readiness

Education

High school diploma or equivalent

Bachelor’s degree preferred

Job description

Caliber Service Management is seeking a Service Performance Owner to manage and oversee regional facilities services, including landscaping, snow removal, and vendor performance across the zone. This role emphasizes field leadership, client relationship management, and ensuring quality control of vendor services.

The position requires extensive travel, coordination with regional management, and the ability to read and implement detailed scopes of work and SLAs.