Regional Service Performance Lead

Leo Facilities Maintenance; City of Rochester (NY); On-site; USD 68,000 - 75,000; Full time

Benefits offered by this job

Vacation

Holiday Pay

401k

Profit-sharing incentives

Job summary

Caliber Service Management is seeking a SPO - Western NY who will provide management and oversight within their geographic zone, Buffalo/Rochester/Syracuse and the Southern Tier. The role involves 80%+ travel, building relationships and ensuring quality control of vendor performance across the region.

You will read SOWs, manage client relationships up to regional VP level, and train vendors while maintaining detailed QC reports and vendor scorecards.

Qualifications

• Bachelor’s degree preferred.
• Experience in multi-unit enterprise facilities management.
• Experience in a trade.
• Retail experience or experience servicing retailers.
• Experience in facilities industry.

Responsibilities

• Communicate and build relationships and trust with the client locations and regional management.
• Deliver Vendor Quality Control programs within the region.
• Read, Understand and Implement detailed facilities maintenance Scopes of Work and Service Level Agreements.
• Facilitate communications in the field between team members, Caliber Operations Managers, Caliber Service Management Affiliates, client locations.
• Manage the client; up to and including client Regional Vice Presidents.
• Conduct Service Validations
• Train and guide vendors as required
• Provide guidance and feedback to Caliber Service Management
• Maintains Quality Control Reports
• Prepare Vendor score cards
• Resolve customer problems by applying resources as necessary
• Conduct site surveys for various trades and services
• Engage and entertain the customer as appropriate
• Conduct training and presentations concerning scope of work to store personnel
• Foster a positive team environment
• Ensure confidentiality of internal and external data
• Perform ad-hoc projects and other duties as assigned
• Responsibilities may require emergency support, mobilization and extended engagement helping serve/solve local, regional and national market clients needs; scheduled and non-scheduled including but not limited to property damage and snow emergencies

Skills

Customer Service

Verbal Communication

Written Communication

Teamwork

Relationships

Organizational Awareness

Problem Solving

Process Orientation

Education

Bachelor's degree

Tools

Microsoft Office

Disc Profile Tools

Job description

Caliber Service Management is seeking a SPO - Western NY who will provide management and oversight within their geographic zone, Buffalo/Rochester/Syracuse and the Southern Tier. The role involves 80%+ travel, building relationships and ensuring quality control of vendor performance across the region.

You will read SOWs, manage client relationships up to regional VP level, and train vendors while maintaining detailed QC reports and vendor scorecards.