Field Operations & Vendor Performance Lead

Leo Facilities Maintenance; Exton (PA); On-site; USD 75,000 - 110,000; Full time

Job summary

Caliber Service Management is seeking a Service Performance Owner to oversee operations across the Tri-State region. The role focuses on managing client relationships, ensuring service quality, and enforcing vendor performance within defined scopes of work and SLAs.

Ideal candidates have extensive outdoor facilities experience and strong collaboration skills to liaise with regional management, vendors, and clients up to executive levels.

Qualifications

• High school diploma or equivalent.
• 3+ years of related outdoor work, landscaping or grounds maintenance, equipment operation, or facilities maintenance experience.

Responsibilities

• Communicate and build relationships and trust with client locations and regional management.
• Deliver Vendor Quality Control programs within the region.
• Read, Understand and Implement detailed facilities maintenance Scopes of Work and Service Level Agreements.
• Facilitate communications in the field between team members, Caliber Operations Managers, Caliber Service Management Affiliates, client locations.
• Manage the client; up to and including client Regional Vice Presidents.
• Conduct Service Validations.
• Train and guide vendors as required.
• Provide guidance and feedback to Caliber Service Management.
• Maintains Quality Control Reports.
• Prepare Vendor score cards.
• Resolve customer problems by applying resources as necessary.
• Conduct site surveys for various trades and services.
• Engage and entertain the customer as appropriate.
• Conduct training and presentations concerning scope of work to store personnel.
• Foster a positive team environment.

Skills

Driving

Education

High school diploma or equivalent

Bachelor’s degree preferred

Tools

Microsoft Office

Disc Profile Tools

Job description

Caliber Service Management is seeking a Service Performance Owner to oversee operations across the Tri-State region. The role focuses on managing client relationships, ensuring service quality, and enforcing vendor performance within defined scopes of work and SLAs.

Ideal candidates have extensive outdoor facilities experience and strong collaboration skills to liaise with regional management, vendors, and clients up to executive levels.