Regional Field Performance Leader - Facilities Services

Caliber Service Management; Buffalo (NY); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Vacation

Holiday Pay

401k

Profit Sharing

Job summary

Caliber Service Management, a family of value-driven companies offering a full range of facility management services, seeks a SPO Western NY professional for a road- based role within their designated geographic zone: Buffalo, Rochester, Syracuse and the Southern Tier. You will build strong client relationships, conduct service validations, and oversee vendor performance across multiple sites.

The position emphasizes managing the client, coordinating field communications, and maintaining quality

Qualifications

• Strong multi-unit enterprise facilities management experience.
• Experience in Landscaping, Irrigation, Snow-Ice Programs, Interior and exterior facilities management, and Janitorial Services.
• Retail experience or experience servicing retailers.
• Experience in facilities industry.

Responsibilities

• Communicate and build relationships and trust with the client locations and regional management.
• Deliver Vendor Quality Control programs within the region.
• Read, Understand and Implement detailed facilities maintenance Scopes of Work and Service Level Agreements.
• Facilitate communications in the field between team members, Caliber Operations Managers, Caliber Service Management Affiliates, client locations.
• Manage the client; up to and including client Regional Vice Presidents.
• Conduct Service Validations.
• Train and guide vendors as required.
• Provide guidance and feedback to Caliber Service Management.
• Maintains Quality Control Reports.
• Resolve customer problems by applying resources as necessary.
• Conduct site surveys for various trades and services.
• Engage and entertain the customer as appropriate.
• Conduct training and presentations concerning scope of work to store personnel.
• Foster a positive team environment.
• Ensure confidentiality of internal and external data.
• Perform ad-hoc projects and other duties as assigned.
• Responsibilities may require emergency support, mobilization and extended engagement helping serve/solve local, regional and national market clients needs; scheduled and non-scheduled including but not limited to property damage and snow emergencies

Skills

Customer Service

Relationships

Org Awareness

Problem Solving

Process Orientation

Tools

Microsoft Office

Job description

Caliber Service Management, a family of value-driven companies offering a full range of facility management services, seeks a SPO Western NY professional for a road- based role within their designated geographic zone: Buffalo, Rochester, Syracuse and the Southern Tier. You will build strong client relationships, conduct service validations, and oversee vendor performance across multiple sites.

The position emphasizes managing the client, coordinating field communications, and maintaining quality