Regional Service Ops Leader — Power & Energy

Ohio Cat; Columbus (OH); On-site; USD 90,000 - 140,000; Full time

Benefits offered by this job

401(k) Match

Health Insurance

Dental & Vision Insurance

Credit Union membership

Life Insurance

Disability Insurance

Educational Scholarship program

Job summary

Ohio CAT is seeking a Regional Service Operations Manager to oversee multiple Service Centers, manage budgets, and drive product support strategies aligned with corporate goals. You will lead a team across service and parts, coordinate with sales and operations, and focus on improving profitability and customer satisfaction.

The role requires strong leadership, budgeting experience, and excellent communication skills to navigate interdepartmental collaboration and strategic initiatives at the

Qualifications

• High school diploma or equivalent; two- or four-year degree preferred.
• Five years of equipment dealership supervisory experience within Service.
• Experience in budgeting, customer contact in a service environment, and cross-functional teamwork.
• Strong leadership, communication, and organizational skills.

Responsibilities

• Manages a minimum of three Equipment & Power System Division Service Center and/or Field Service Center.
• Manages general accounting functions for the branch and controls budget in line with forecasts.
• Projects long- and short-range forecasts, objectives and action plans for product support.
• Selects, supervises and develops necessary labor for the Product Support Department.
• Develops and supervises execution of an annual training program for Product Support.
• Maintains facilities, tools and safety to meet product support standards.
• Assists in developing Service & Parts sales promotion programs.
• Maintains exceptional customer relations and interdepartmental cooperation.
• Directs paper flow, processes and KPI monitoring.

Skills

Service management

Budgeting

Leadership

Communication

Cross-functional

Dealership experience

Education

Bachelor's degree preferred

High school diploma required

Job description

Ohio CAT is seeking a Regional Service Operations Manager to oversee multiple Service Centers, manage budgets, and drive product support strategies aligned with corporate goals. You will lead a team across service and parts, coordinate with sales and operations, and focus on improving profitability and customer satisfaction.

The role requires strong leadership, budgeting experience, and excellent communication skills to navigate interdepartmental collaboration and strategic initiatives at the