Regional Service Leader — Hybrid

Concentric, LLC; Northern (KY); Hybrid; USD 130,000 - 150,000; Full time

Benefits offered by this job

Competitive pay

Medical plans (3 options)

Dental and vision

HSA with company contribution

FSA available

Life and AD&D insurance

401K with match

Paid holidays

PTO 128 hours

Disability coverage

Legal plans

Advancement opportunities

Job summary

Concentric, LLC, the nation’s largest independent industrial power provider, seeks a Regional Service Manager to oversee technicians and related staff, drive regional financial performance, and elevate customer service across regions.

You will lead, coach, and develop teams, align regional operations with safety standards, and collaborate with sales and operations to optimize service delivery and uptime.

Qualifications

• Experience managing service personnel and teams.
• Strong management and leadership abilities.
• Excellent interpersonal, written and verbal communication skills.
• Analytical thinker with strong organizational skills.
• Ability to work independently and in cross-functional teams.
• Proven track record in a fast-paced, technology-driven service environment.

Responsibilities

• Communicate job expectations with service professionals and staff.
• Schedule repairs, monitor progress, and ensure teamwork across technicians.
• Recruit, train, develop, and coach staff to reduce downtime.
• Promote a culture of safety and high-quality service.
• Maintain quality customer repairs and service.
• Coordinate policies, procedures, and systems.
• Analyze data to resolve service issues and improve outcomes.
• Respond promptly to internal and external requests.
• Keep work environments safe, clean, and organized.
• Stay current with company standards and safety directives.

Skills

People management

Leadership

Communication

Analytical skills

Organizational skills

Microsoft Office

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Concentric, LLC, the nation’s largest independent industrial power provider, seeks a Regional Service Manager to oversee technicians and related staff, drive regional financial performance, and elevate customer service across regions.

You will lead, coach, and develop teams, align regional operations with safety standards, and collaborate with sales and operations to optimize service delivery and uptime.