Regional Service Manager, Security Systems & Dispatch

Parsons; Virginia; On-site; USD 104,000 - 181,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

401(k) plan

Life insurance

Flexible work schedules

Holidays

Job summary

Parsons is seeking a Regional Service Manager to lead repair, maintenance, installation, dispatch, preventive maintenance, and service-request activities for the National Physical Security Program Electronic Security Systems Services contract in South Region 3.

The Regional Service Manager will oversee regional execution, manage technician assignments, service coverage, and schedules, coordinating with government representatives, engineers, subcontractors, and suppliers to ensure timely,

Qualifications

• Bachelor's degree or 10+ years experience in managing repair, maintenance, and installation functions for a security contract.
• Experience managing electronic security systems service operations.
• Experience coordinating technicians, engineers, subcontractors, or vendors.

Responsibilities

• Manage regional repair, maintenance, and installation-related functions.
• Oversee dispatching and tracking of repair and non-repair service requests.
• Coordinate preventive-maintenance and installation service requests.
• Manage technician assignments, service coverage, work schedules, and field-service priorities.
• Coordinate with SRIC, Regional Program Manager, Regional Technical Lead, technicians, engineers, subcontractors, suppliers, and Government representatives.
• Monitor service-request progress, technician status, on-site evaluation, repair completion, and closeout.
• Ensure qualified technicians are assigned to work with their experience, certifications, training, access, and task qualifications.
• Support routine and emergency repair dispatch.
• Coordinate priority projects, streamlined priority projects, and on-demand service activities.
• Support preventive-maintenance scheduling, execution, documentation, and deficiency follow-up.
• Support baseline and incremental equipment inventory activities.
• Ensure technicians update the Government IMS with status information, notes, photographs, equipment data, and completion records.
• Monitor response and completion requirements for standard and remote locations.
• Identify scheduling, staffing, parts, access, technical, and logistics risks.
• Coordinate corrective actions when service delivery issues occur.
• Support PMR preparation and reporting.
• Coordinate service performance information for the Regional Program Manager.
• Support quality-control reviews, deficiency tracking, and corrective-action activities.
• Support transition activities and continuity of service.
• Perform other responsibilities associated with the Regional Service Manager position.

Skills

Leadership

Operations management

Communication

Analytical skills

Cross-functional collaboration

Education

Bachelor's degree or 10+ years experience in security services

Job description

Parsons is seeking a Regional Service Manager to lead repair, maintenance, installation, dispatch, preventive maintenance, and service-request activities for the National Physical Security Program Electronic Security Systems Services contract in South Region 3.

The Regional Service Manager will oversee regional execution, manage technician assignments, service coverage, and schedules, coordinating with government representatives, engineers, subcontractors, and suppliers to ensure timely,