Regional Service Manager - Electronic Security Systems Services

Parsons; United States; On-site; USD 110,000 - 160,000; Full time

Job summary

Parsons is seeking a Regional Service Manager for the National Physical Security Program contract in South Region 3. The role leads regional repair, maintenance, installation, dispatch, preventive maintenance, and service-request activities.

The Regional Service Manager will oversee dispatch, tracking, scheduling, and coordination with technicians, engineers, subcontractors, and Government representatives to ensure timely service delivery and compliance with requirements.

Qualifications

• Bachelor's Degree in a technical or construction-related field or 10+ years managing related functions.
• Experience managing electronic security systems service operations.
• Experience coordinating technicians, engineers, subcontractors, and vendors.
• Ability to coordinate work across geographically dispersed service locations.
• Ability to obtain and maintain Government suitability and approvals.
• Full-time, exclusively dedicated resource for South Region 3.

Responsibilities

• Lead regional repair, maintenance, and installation-related functions.
• Oversee dispatching and tracking of repair and non-repair service requests.
• Coordinate preventive maintenance and installation service requests.
• Manage technician assignments, work schedules, and field-service priorities.
• Coordinate with Government representatives and program leadership.
• Monitor service-request progress and completion; ensure proper documentation.

Skills

Electronic security systems

Dispatch management

Maintenance scheduling

Team coordination

Communication

Education

Bachelor's Degree in technical field

Tools

IMS / work-order systems

Job description

Job Description:

Parsons is seeking a Regional Service Manager to lead repair, maintenance, installation, dispatch, preventive-maintenance, and service-request activities for the National Physical Security Program Electronic Security Systems Services contract in South Region 3.

The Regional Service Manager will be responsible for the regional execution of repair, maintenance, and installation-related functions. The position will oversee the dispatching and tracking of repair and non-repair requests, preventive maintenance, and installation service requests.

This is a full-time, exclusively dedicated key personnel position supporting the proposed region. The Regional Service Manager will be supported by a designated alternate and will be included in the contract's Key Personnel Staffing Plan.

Key Personnel Requirements

• All personnel performing under the contract are subject to applicable background-investigation and suitability requirements. Personnel may not perform contract work before receiving the required Government authorization.

Shared Personnel Requirements

• Personnel assigned to this contract must comply with applicable site-access, identification, safety, security, training, certification, and professional-conduct requirements.

What You'll Be Doing

• Manage regional repair, maintenance, and installation-related functions.
• Oversee dispatching and tracking of repair and non-repair service requests.
• Coordinate preventive-maintenance and installation service requests.
• Manage technician assignments, service coverage, work schedules, and field-service priorities.
• Coordinate with the SRIC, Regional Program Manager, Regional Technical Lead, technicians, engineers, subcontractors, suppliers, and Government representatives.
• Monitor service-request progress, technician status, on-site evaluation, repair completion, and closeout.
• Ensure qualified technicians are assigned to work consistent with their experience, certifications, training, access, and task qualifications.
• Support routine and emergency repair dispatch.
• Coordinate priority projects, streamlined priority projects, and on-demand service activities.
• Support preventive-maintenance scheduling, execution, documentation, and deficiency follow-up.
• Support baseline and incremental equipment inventory activities.
• Ensure technicians update the Government IMS with required status information, notes, photographs, equipment data, and completion records.
• Monitor response and completion requirements for standard and remote locations.
• Identify scheduling, staffing, parts, access, technical, and logistics risks.
• Coordinate corrective actions when service delivery issues occur.
• Support PMR preparation and reporting.
• Coordinate service performance information for the Regional Program Manager.
• Support quality-control reviews, deficiency tracking, and corrective-action activities.
• Support transition activities and continuity of service.
• Perform other responsibilities associated with the Regional Service Manager position.

What Required Skills You'll Bring

• Bachelor's Degree in a technical or construction-related field (or equivalent) OR typically 10+ years of experience managing repair, maintenance, and installation-related functions for a security contract of similar size and complexity to the proposed region.
• Experience managing electronic security systems service operations.
• Experience managing dispatch, field service, preventive maintenance, installation, repair, or maintenance activities.
• Experience coordinating technicians, service personnel, engineers, subcontractors, or vendors.
• Experience managing service requests, work orders, schedules, assignments, and completion records.
• Ability to coordinate work across geographically dispersed service locations.
• Ability to monitor response times, repair-completion times, schedules, and service performance.
• Ability to manage competing service priorities and changing field conditions.
• Experience using an information-management, work-order, service-request, or asset-management system.
• Strong written and verbal communication, organizational, analytical, and problem-solving skills.
• Ability to coordinate effectively with Government representatives, technicians, engineers, subcontractors, suppliers, and program leadership.
• Ability to obtain and maintain required Government suitability, facility-access, and system-access approvals.
• Ability to serve as a full-time, exclusively dedicated resource for South Region 3.

What Desired Skills You'll Bring

• Experience supporting USMS, DOJ, DoD, military, Federal Government, court