Regional Service Manager - Oncology Tech & Field Support

Elekta; Georgia; Hybrid; USD 90,000 - 140,000; Full time

Job summary

Elekta is seeking a Regional Field Service/Operations Manager to lead field service engineers and ensure high-quality service delivery across the assigned geographical region in the United States. The role focuses on coordinating communication, site visits, feedback cycles and ongoing performance management to maintain customer satisfaction.

The position emphasizes mentoring, career development, budgeting, and collaboration with global teams to uphold safety, quality and timely service delivery

Responsibilities

• Be the interface for all communication both to and from the field.
• Transaction management, support of sales and service sales.
• Site visits, feedback action planning and follow-up.
• Manage and direct the Field Service Engineers within the assigned geographical region.
• Mentor Field Service Engineers including ongoing performance feedback and annual evaluations.
• Career Development and salary/compensation planning for the team.
• Provide support and guidance for all field personnel.
• Communicate company policies and needs to the regional group.

Job description

Elekta is seeking a Regional Field Service/Operations Manager to lead field service engineers and ensure high-quality service delivery across the assigned geographical region in the United States. The role focuses on coordinating communication, site visits, feedback cycles and ongoing performance management to maintain customer satisfaction.

The position emphasizes mentoring, career development, budgeting, and collaboration with global teams to uphold safety, quality and timely service delivery