Regional Service Leader - Medical Equipment & Field Ops

Elekta AB; Atlanta (GA); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

401k

Paid vacation

Holiday

Wellness reimbursement

Tuition reimbursement

Flexible spending account

Upward mobility

Job summary

Elekta is seeking a Regional Service Manager to lead the regional service team and ensure premier customer support across the assigned territory within the United States. You will oversee field service engineers, drive service delivery, and align with sales and projects to meet strategic goals.

In this role you will mentor staff, manage budgets, and ensure compliance with safety and regulatory standards while maintaining strong relationships with customers and internal partners worldwide.

Qualifications

• Bachelor’s degree or equivalent experience.
• Effective written and verbal communication skills.
• Exceptional customer service skills.
• Ability to represent the organization in a professional and positive manner.
• Ability to organize and prepare reports.
• Must be willing to travel when required and work independently.
• Uphold Elekta policies and ensure compliance with laws and regulations.
• Must maintain an active driver’s license in the home state.
• Proven ability to organize, motivate, and direct people internally and externally.
• Thorough knowledge of division products and services as well as customers’ needs.
• Commercial knowledge, ability to read, prepare and comprehend contracts.

Responsibilities

• Be the interface for all communication both to and from the field.
• Transaction management, support of sales and service sales.
• Site visits, feedback action planning and follow-up.
• Manage and direct the Field Service Engineers within the assigned geographical region.
• Mentor Field Service Engineers including: Ongoing performance feedback. Annual evaluations and compensation planning. Career Development.
• Provide support and guidance for all field personnel.
• Communicate the company’s policies and needs to the regional group.
• Establish the technical service objectives and plans to achieve.
• Preparation of capital and operating expense budgets.
• Ensure timely issuance of technical service reports, timesheets, expense reports and dissemination of information.
• Manage installations, calibrations, and preventative maintenance activities to ensure compliance and customer satisfaction.
• Ensure all quality and compliant metrics are within targets.

Skills

Communication skills

Customer service

Leadership

Team management

Problem solving

Travel willingness

Education

Bachelor’s degree or equivalent experience

Job description

Elekta is seeking a Regional Service Manager to lead the regional service team and ensure premier customer support across the assigned territory within the United States. You will oversee field service engineers, drive service delivery, and align with sales and projects to meet strategic goals.

In this role you will mentor staff, manage budgets, and ensure compliance with safety and regulatory standards while maintaining strong relationships with customers and internal partners worldwide.