Regional Service Manager

BlackBerry Inc.; Cleveland (OH); Hybrid; USD 101,000 - 161,000; Full time

Benefits offered by this job

Health insurance

Dental plan

Vision plan

Life insurance

AD&D

Short Term Disability

Long Term Disability

401k Plan with Company Contributions

Employee Discount Program

Employee Assistance Program

Job summary

ABB is seeking a Field Service Manager to oversee Field Service Management for the Automation Energy Industries in the US Central region. You will lead a regional team of Field Service Engineers, ensuring effective planning, performance, and customer delivery in a hybrid work model.

The role requires a strong background in engineering or related fields, familiarity with ABB control systems, and solid communication skills.

Qualifications

• Bachelor’s degree in Engineering, Computer Science, Business, or a related field with 10+ years of relevant experience.
• Experience with 800xA, Harmony/Symphony Plus, or ABB control systems.
• Solid knowledge of ABB Field Service tools and methodologies.
• General knowledge of PLCs, DCS, SCADA, Process Instrumentation, and networking protocols.
• Excellent written and verbal English communication skills.

Responsibilities

• Champion health, safety, environmental, security, and regulatory compliance across field service activities.
• Lead and develop a regional team of field service professionals with resource planning and development.
• Drive financial and contract execution, ensuring compliance with budgets and targets.
• Oversee delivery of field service activities, small projects, and system upgrades.
• Improve customer satisfaction and regional business performance.

Skills

Leadership

Field service management

Communication

Engineering knowledge

Education

Bachelor’s degree in Engineering or related field

Two-year degree with significant experience in automation

Tools

800xA

Harmony/Symphony Plus

ABB field service tools

PLCs/DCS/SCADA

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: Service Operations Manager. In this role you will be responsible for Field Service Management within Automation Energy Industries Central region of the United States ensuring customer deliverable execution. This role will be responsible for managing a team of Field Service Engineers. The work model for the role is: Hybrid {#LI-Hybrid}. This role is contributing to the Automation Energy Industries Service business in the US.

Accountabilities

• Champion health, safety, environmental, security, and regulatory compliance, promoting a strong culture across all field service activities.
• Lead and develop a regional team of field service professionals, ensuring effective resource planning, performance management, employee development, and operational readiness.
• Drive financial and contract execution, ensuring compliance with contractual commitments, budget expectations, productivity targets, and business performance objectives.
• Oversee the successful delivery of field service activities, small projects, and system upgrades, ensuring quality, schedule adherence, and coordination across stakeholder groups.
• Improve customer satisfaction and regional business performance by building trusted customer relationships, supporting local, hub, and global goals.

Qualifications for the role

• Bachelor’s degree in Engineering, Computer Science, Business, or a related field, plus 10+ years of relevant experience; alternatively, a two-year degree in Process Automation, Computer Science, or a comparable field combined with significant relevant experience and demonstrated accomplishments.
• Experience with 800xA, Harmony/Symphony Plus, or ABB heritage control systems.
• Sound knowledge of all ABB Field Service tools and methodologies.
• General Product knowledge of PLCs, DCS, SCADA, Process Instrumentation, Microsoft Networking, Network & Field Communications protocols, and Electrification.
• Basic industry knowledge of Power Generation & Transmission, Pulp & Paper, Metals & Mining, Oil & Gas, and Utilities & Water.
• Excellent communication skills written and verbal (English) with a high attention to detail.
• Must have a current visa or be authorized to work in the United States.

More about us

ABB is an Equal Employment Opportunity and Affinity Implementation employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law. For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf As an Equal Employment Opportunity and affirmative action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762. Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail]. Resumes and applications will not be accepted in this manner.

ABB Benefit Summary for eligible US employees

• Go to www.myBenefitsABB.com and click on “Candidate/Guest” to learn more.
• Health, Life & Disability Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus Vision benefit.
• Company paid life insurance (2X base pay).
• Company paid AD&D (1X base pay).
• Voluntary life and AD&D – 100% employee paid up to maximums.
• Short Term Disability – up to 26 weeks – Company paid.
• Long Term Disability – 60% of pay – Company paid.
• Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance Parental Leave – up to 6 weeks Employee Assistance Program Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption Employee discount program Retirement 401k Savings Plan with Company Contributions Employee Stock Acquisition Plan (ESAP) Time off ABB provides 11 paid holidays.

Salaried exempt positions are provided vacation under a permissive time away policy. While base salary is determined by things such as the successful applicant’s qualifications and experience, this position is expected to pay between $100,500 and $160,800 annually and is eligible for a short-term incentive plan/annual bonus.

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB. Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences. We care. At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do.

We grow. We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.