Customer Support Representative

BlackBerry Inc.; Memphis (TN); Hybrid; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health & Life Insurance

Dental & Vision plans

Company-paid life insurance

Disability benefits

Job summary

ABB seeks a customer operations professional to serve as the first contact for customers, coordinating with internal teams to ensure end-to-end handling from quote to invoice. You will own customer issues, improve first-contact-to-cash metrics, and drive opportunities through proactive engagement.

The role requires a high school diploma or GED, 3+ years in customer service, and knowledge of SAP Torque and Salesforce.com, plus strong communication skills. Hybrid work from Memphis, TN.

Qualifications

• High School Diploma or GED required; BBA in Customer Operations preferred.
• 3+ years in customer service, preferably in the electrical industry market.
• Agile and proactive approach with strong ownership of customer issues.

Responsibilities

• Recommend solutions for customer requests and coordinate with teams to ensure end-to-end handling (production, scheduling, quotes, invoices).
• Initiate customer feedback loops regularly, assess satisfaction, and identify improvement areas.
• Support maintenance of contact lists, routing tables, and internal/external pages.
• Assist in outbound activities like marketing campaigns and provide follow-the-sun or face-to-face customer interaction services.

Skills

Customer service

Ownership

Communication

SAP Torque

Salesforce.com

MS Office

Education

High School Diploma/GED

BBA in Customer Operations (preferred)

Tools

SAP Torque

Salesforce.com

Outlook

Excel

Word

Job description

At ABB, we help industries run leaner and cleaner—and every person here makes that happen. You’ll be empowered to lead, supported to grow, and proud of the impact we create together. Join us and help run what runs the world.

This position reports to: Customer Support Manager. In this role, you will have the opportunity to act as the first point of contact for ABB customers, with the intention to make ABB an easy and trusted choice to do business with. Each day, you will provide internal and external customer support such as technical support, order and payment related assistance, forwarding supplier offers, finding the right speaking partner, etc., and coordinate with relevant resources to have complete case ownership. You will also showcase your expertise by improving customer experience and first contact to cash transition rate and creating more business opportunities for ABB.

Work model:

hybrid out of the Memphis, TN office (#LI-Hybrid).

Primary responsibilities:

• Recommending appropriate solutions for customer requests and coordinating with related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, and invoice) is in place.
• Initiating customer feedback loops in regular intervals by following commonly agreed processes, understanding their satisfaction level, and identifying areas of continuous improvement.
• Supporting the regular maintenance of contact lists, routing tables, and information on internal/external pages.
• Assisting the business in outbound activities like marketing campaigns and providing follow-the-sun or face-to-face customer interaction services.

Qualifications for the role:

• A High School Diploma/GED is required, BBA preferred in Customer Operations
• 3 plus years of experience in customer service, working as a customer service representative with respect to the electrical industry market
• An agile and proactive approach, with a demonstrated ability to take ownership of customer issues
• Knowledge of principles and practices in customer service
• Knowledge of SAP Torque, Sales Force.com strongly preferred, all Microsoft software such as Outlook, Excel, Word etc. required
• A collaborative, solution-focused approach, and strong written and spoken communication skills

Candidates must already possess authorization to work for ABB in the US.

What's in it for you:

• We empower you to take the lead, share bold ideas, and shape real outcomes.
• You’ll grow through hands‑on experience, mentorship, and learning that fits your goals.
• Here, your work doesn't just matter, it moves things forward.

ABB is an Equal Employment Opportunity and Affimative Action employer for protected Veterans and Individuals with Disabilities at ABB. All qualified applicants will receive consideration for employment without regard to their- sex (gender identity, gender expression, sexual orientation), marital status, citizenship, age, race and ethnicity, inclusive of traits historically associated with race or ethnicity, including but not limited to hair texture and protective hairstyles, color, religious creed, national origin, pregnancy, physical or mental disability, genetic information, protected Veteran status, or any other characteristic protected by federal and state law.

For more information regarding your (EEO) rights as an applicant, please visit the following websites: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

As an Equal Employment Opportunity and Affimative Action Employer for Protected Veterans and Individuals with Disabilities, applicants may request to review the plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at 1-888-694-7762.

Protected Veterans and Individuals with Disabilities may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability.

You may request reasonable accommodations by calling an ABB HR Representative at 1-888-694-7762 or by sending an email to [e-mail].

Benefits

• Health, Life & Disability Choice between two medical plan options: A PPO plan called the Copay Plan OR a High Deductible Health Plan (with a Health Savings Account) called the High Deductible Plan.
• Choice between two dental plan options: Core and Core Plus Vision benefit.
• Company paid life insurance (2X base pay).
• Company paid AD&D (1X base pay).
• Voluntary life and AD&D – 100% employee paid up to maximums.
• Short Term Disability – up to 26 weeks – Company paid.
• Long Term Disability – 60% of pay – Company paid.
• Ability to “buy-up” to 66 2/3% of pay.
• Supplemental benefits – 100% employee paid (Accident insurance, hospital indemnity, critical illness, pet insurance Parental Leave – up to 6 weeks Employee Assistance Program Health Advocate support resources for mental/behavioral health, general health navigation and virtual health, and infertility/adoption Employee discount program Retirement 401k Savings Plan with Company Contributions Employee Stock Acquisition Plan (ESAP) Time off ABB provides 11 paid holidays. Vacation is provided based on years of service for hourly and non-exempt positions.

Building a cleaner, smarter future takes all kinds of minds: the curious, the courageous, and the creative. That's why we welcome people from all backgrounds and experiences.

Ready to make an impact?

Why ABB

Working at ABB gives you the opportunity to contribute to a healthier and more prosperous world. Add to your story by joining a passionate team, focused on pushing the boundaries of technology to drive performance, shape new business models and find new ways of working that benefit our customers, partners and society. We want you to be proud of being part of ABB.

We care

At ABB, we care about our people and their stories. We create safe, fair, equitable and inclusive working environments in which our people can succeed and develop, regardless of gender, ethnicity, sexual orientation or cultural, religious or social background. Diverse teams make us stronger. ABB is also committed to a high standard of integrity in everything we do. We help our people succeed and develop, and we empower them to create their own careers at ABB. Our benefits, reward and development programs encompass a wide array of offerings.