Regional Service Leader - 50% Travel

Peak Technologies, Inc.; Littleton (MA); Hybrid; USD 80,000 - 100,000; Full time

Job summary

Peak Technologies, Inc. is seeking a Regional Service Manager (RSM) responsible for managing service performance and customer experience in Littleton, Massachusetts. The RSM will lead a team of 10‑15 Customer Service Engineers, driving operational efficiency, employee development, and satisfaction.

Responsibilities include identifying service growth opportunities, ensuring adherence to company processes, and frequent regional travel (up to 50%) to support various business needs. A strong sense of ownership and accountability is expected in this role.

Qualifications

• Strong leadership skills to manage and develop a team.
• Ability to analyze operational data and performance metrics.
• Experience in driving customer satisfaction and service delivery.

Responsibilities

• Manage a team of Customer Service Engineers to ensure service delivery.
• Identify opportunities for service growth and engage with customers.
• Monitor regional service performance and drive improvements.

Skills

Team leadership

Customer service management

Operational efficiency

Continuous improvement

Service delivery management

Job description

Peak Technologies, Inc. is seeking a Regional Service Manager (RSM) responsible for managing service performance and customer experience in Littleton, Massachusetts. The RSM will lead a team of 10‑15 Customer Service Engineers, driving operational efficiency, employee development, and satisfaction.

Responsibilities include identifying service growth opportunities, ensuring adherence to company processes, and frequent regional travel (up to 50%) to support various business needs. A strong sense of ownership and accountability is expected in this role.