Regional HVAC Service Leader | People, Ops & Customer Excellence

Nextech; Idaho Falls (ID); On-site; USD 65,000 - 80,000; Full time

Benefits offered by this job

Health Insurance

Dental Coverage

Vision Coverage

Life Insurance

401k with match

Paid Holidays

Paid Personal Days

Paid Vacation

Job summary

Nextech in the United States seeks a Regional Service Manager to lead technicians and administrative staff across assigned area. You will drive customer satisfaction, manage dispatch, and oversee performance against company goals and SLAs.

We value strong communication, urgency, and the ability to coach field teams. The position offers competitive compensation and comprehensive benefits with a focus on quality service and teamwork.

Qualifications

• 5 years of field technical HVAC experience or equivalent business experience.
• HVAC management experience.
• Technical knowledge to support technicians and customers.
• Extremely high level of urgency to resolve problems; high computer skills.
• Ability to build rapport with clients.
• Proven track record in prior role.
• Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines.

Responsibilities

• Recruiting and development of administration team.
• Delivery of all company goals and metrics.
• Provide customer satisfaction.
• Dispatcher on-boarding.
• Evaluate and perform annual reviews with Operations Manager approvals.
• Review company reports and share with team.
• Communicate needs to field teams (Dispatchers, ASMs, Operations Manager, and VPs).
• Escalation point for callbacks.
• Promote company's image, appearance, and reputation.
• Manage customer relationships for assigned area.
• Maintain and communicate weekly activity schedule.
• Ensure efficient and well-planned scheduling of all calls.
• Ensure area meets or exceeds customer and company SLA requirements.
• Manage dispatchers and ensure company systems and procedures are followed.
• Bottom line accountability for assigned divisions.
• Manage labor and material costs.
• Support ASM and the development of technicians.
• Excellent interpersonal and communication skills, both written and oral.
• Deliver high level of customer service on a consistent basis.

Skills

HVAC management

Customer service

Communication skills

Problem solving

Team leadership

Tools

MS Office

Job description

Nextech in the United States seeks a Regional Service Manager to lead technicians and administrative staff across assigned area. You will drive customer satisfaction, manage dispatch, and oversee performance against company goals and SLAs.

We value strong communication, urgency, and the ability to coach field teams. The position offers competitive compensation and comprehensive benefits with a focus on quality service and teamwork.