Regional Service Administrator

Royal College of Nursing; United States; Remote; USD 42,000 - 60,000; Full time

Job summary

Royal College of Nursing is seeking a Regional Service Administrator to deliver excellent member support and efficient administration. You will be the first point of contact for member and officer enquiries, handling diary management and casework with a positive, customer-focused approach.

You will assist with planning and delivering regional events, branch meetings, conferences and campaigns, coordinating with internal teams and external partners to keep activities running smoothly.

Qualifications

• Experience in administration and customer service.
• Ability to manage diaries and schedule conflicts.
• Experience supporting events and campaigns.

Responsibilities

• Provide admin support for member and officer enquiries and casework.
• Diary management and calendar coordination.
• Support planning and delivery of regional events, branch meetings, conferences and campaigns.
• Coordinate with internal teams and external stakeholders to ensure smooth operations.
• Act as first point of contact for membership support.

Skills

Customer service

Diary management

Event coordination

Stakeholder management

Microsoft Office

Tools

Microsoft Office

Job description

As our Regional Service Administrator, you'll use your enthusiasm, your positivity and your customer service skills to deliver an exceptional service to our members. In this varied role every day will be filled with possibilities. You will get involved in anything from providing admin support for member and officer enquiries and casework, including diary management to supporting planning and delivery of regional events, branch meetings, conferences and campaigns. We'll look to you to complete a variety of tasks on a day-to-day basis, involving both internal and external stakeholders. You'll be a key member of the team and the first point of contact to help support our membership.