Regional Administrative Assistant — Operations & Support

Coverall; Florida; On-site; USD 24,000 - 34,000; Full time

Job summary

Coverall is seeking an Administrative Assistant to provide essential support to the Regional Support Center Operations and deliver exemplary customer service to Franchised Business Owners and their customers in the region.

The role requires handling calls, assisting with appointment setting, correspondence, billing, office supplies procurement, and filing. You will also process FranSys entries and ensure documentation is up-to-date for monthly reporting.

Qualifications

• Experience in administrative support roles.
• Excellent customer service skills for franchised owners and customers.
• Strong phone etiquette and data entry accuracy.

Responsibilities

• Answer incoming calls and greet visitors.
• Assist General Manager with franchise prospect appointments and correspondence.
• Process billing for customer supplies and order office supplies.
• Prepare franchise owner and new customer files and manage documentation.
• Enter customer closes into FranSys and support month-end reporting; verify data accuracy.

Skills

Administrative support

Customer service

Communication

Reception duties

Tools

FranSys

Job description

Coverall is seeking an Administrative Assistant to provide essential support to the Regional Support Center Operations and deliver exemplary customer service to Franchised Business Owners and their customers in the region.

The role requires handling calls, assisting with appointment setting, correspondence, billing, office supplies procurement, and filing. You will also process FranSys entries and ensure documentation is up-to-date for monthly reporting.