Learning and Development Manager

US04 Richemont North America, Inc.; New York (NY); On-site; USD 110,000 - 120,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) with match

Paid time off

Wellness programs

Job summary

Richemont North America, Inc. seeks a Senior L&D Trainer to lead North America training for Piaget, coordinating with global HQ to localize assets and deliver omnichannel programs across the luxury retail network.

You will coach on-floor, organize large-scale training events, manage budgets, and drive digital learning engagement. Extensive NA travel (50–70%) is required; a bachelor’s degree and 5+ years in luxury retail training are preferred.

Qualifications

• Minimum 5 years of experience in luxury industry (High Jewelry, Fine Jewelry, or Prestige Watchmaking is highly preferred).
• 5+ years of dedicated luxury retail training and coaching, with hands-on field or sales experience in luxury boutiques.
• Bachelor's degree preferred in Business Administration, Communications, Education, or HR, or equivalent luxury retail experience.

Responsibilities

• Execute the yearly Piaget North America Training Roadmap and L&D strategy, aligning local market priorities with HQ guidelines.
• Collaborate with HQ and global content creators to adapt assets for the North American market.
• Act as a key business partner on global and regional retail initiatives, joining monthly commercial/retail calls.
• Deliver engaging virtual, classroom, and on-the-floor training across the complete customer journey.
• Provide on-floor coaching, mentoring, and partnerships with Boutique Managers to maintain brand image and drive learning.

Skills

Luxury industry experience

Retail training

Instructional design

English communication

MS Office / PowerPoint

Data analysis

Travel willingness

Education

Bachelor's degree preferred in Business Administration/Communications/Education/HR

Tools

PowerPoint

Excel

Job description

Since 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high jewelry know-how. Piaget excels in everything that is rare, precious and exceptional. Always do better than necessary: the Piaget founder’s motto still remains the guiding principle for all our colleagues across the world who, every day, make Piaget grow with passion.

Key Responsibilities

• 1.L&D Strategy, Alignment & HQ Collaboration Support Regional Strategy & Roadmap: Execute the yearly Piaget North America Training Roadmap and L&D strategy. Align local market priorities with Piaget Global HQ guidelines to build a sustainable, long-term vision for team growth.
• HQ Partnership & Localization: Collaborate closely with the International Training Manager and global L&D content creators to adapt global training assets to the specific needs of the North American market.
• Strategic Business Partnership: Act as a key business partner and contributor on global and regional retail initiatives, actively participating in monthly commercial and retail calls with the Commercial AVP, Corporate, and Partner Retail Manager/s.
• 2. Training & Omnichannel Delivery Comprehensive Customer Journey Training: Deliver engaging, high-impact virtual, classroom, and on-the-floor training programs that support the complete Piaget customer journey, including: Tailor-Made Module Implementation: Implement bespoke local training programs and modules in collaboration with commercial leadership to address specific regional market opportunities.
• 3. In-Store Coaching, Mentoring & Image Integrity Direct Floor Coaching: Enhance the quality and maintain the integrity of Piaget’s brand image through active, on-the-floor coaching, mentoring, and physical demonstration alongside Client Advisors.
• Boutique Partnerships: Create strong partnerships with Boutique Managers and Partner Retail Manager/s to implement tailored, boutique-specific training action plans and ensure consistency in daily, in-store coaching follow-ups.
• Leadership & Management Upskilling: Support developmental opportunities across all channels (Retail & Wholesale), focusing on upskilling boutique leadership teams to foster independent coaching on-site.
• 4. Budget, Events & Platform Management Event Orchestration: Organize, facilitate, and manage large-scale training seminars, product launches, and educational events for both the retail and wholesale networks.
• Budget Management: Plan, monitor and optimize the L&D budget in accordance with strategic priorities and market needs.
• Digital Learning Engagement: Manage and animate Piaget’s digital L&D platforms. Ensure content is accurate, updated in a timely manner, and leveraged to maintain continuous engagement and ongoing learning.

Job Profile

• Education & Experience Luxury Industry Expertise: minimum 5 years of experience in the luxury industry (High Jewelry, Fine Jewelry, or Prestige Watchmaking is highly preferred).
• Retail & Training Credentials: A minimum of 5 years of dedicated experience in luxury retail training and coaching, combined with proven hands‑on field or sales experience within luxury boutiques.
• Educational Background: Bachelor’s degree preferred (ideally in Business Administration, Communications, Education, or Human Resources), or equivalent luxury retail experience.
• Instructional Design: Demonstrated experience in the implementation and of training programs and materials.
• Technical Skills & Core Competencies Communication Mastery: Exceptional written and verbal English communication skills. Additional language skills (French and Spanish) are a plus.
• Advanced Digital Tools: Highly computer literate with advanced mastery of the Microsoft Office Suite—specifically PowerPoint (for high-impact, luxury-standard presentation design) and Excel (for training path tracking, analytics, and budget management).
• Data Literacy: Ability to interpretate retail KPIs, CRM data, NPS, and mystery shopping scores into concrete training action plans.
• Travel Requirements Extensive Travel: Ability to travel extensively throughout North America (approximately 50% to 70% of the time).
• Richemont offers a generous compensation and benefits package for eligible employees.

Only candidates selected for further consideration will be contacted.

Benefits & Compensation

We Offer Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program. Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change. At Richemont, We Craft the Future!

Expected Salary Range: $110-120k Salary will be determined based on relevant skills and experience.

In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.