Client Advisor - Dallas

US04 Richemont North America, Inc.; Highland Park (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, Dental, Vision

HSA/FSA

Life Insurance

401(k) with employer match

Paid time off

Wellness reimbursement

Volunteer days

Job summary

Richemont North America, Inc. seeks a Client Advisor for the Dallas boutique. You will drive luxury sales, welcome VIP customers, and manage every sale step with Panerai standards.

Responsibilities include maintaining boutique presentation, building CRM data, and supporting boutique performance through targeted follow-up and service excellence. Fluent English required; luxury service mindset essential.

Qualifications

• Minimum of 2 years in the luxury retail industry, in a sales function.
• Strong sense of luxury service and aesthetics.
• Fluent in English; additional language skills are a plus.

Responsibilities

• Sales targets: consistently achieve/exceed monthly and yearly turnover and KPI targets.
• Welcome customers and manage all steps of the sale following Panerai Selling Ceremony.
• Identify high-potential sales leads and follow up to generate opportunities.
• Contribute to boutique performance through briefings and CRM initiatives.
• Maintain impeccable boutique presentation and comply with all policies.

Skills

Luxury retail sales

Customer service

Fluent English

Communication skills

Team player

Attention to detail

CRM experience

Tools

CRM software

Job description

Founded in 1860 in Florence as a workshop, shop and subsequently school of watch‑making, Panerai is renowned for producing high‑precision instruments for the Italian Navy with a pulse on innovation and function. Protected by military secrets, these creations were only launched in the International market when the brand was acquired by Richemont Group in 1997. Today, the Maison advances through cutting‑edge research, sustainability, and empowering modern heroes with a team that passionately brings value to Panerai's distinctive mix of Italian spirit and Swiss watchmaking excellence.

Client Advisor - Dallas

Responsibilities

• SALES Consistently achieve/exceed monthly and yearly turnover and KPI’s targets set by Boutique Manager and management.
• Support in achieving/exceeding Boutique overall target.
• Actively participate to the briefings and contribute to the development of the Boutique performance.
• Welcome and handle customers’ requests, lead and manage all steps of the sale following Panerai Selling Ceremony.
• Identify high-potential sales lead, perform targeted and diligent follow up to generate product selling opportunities.
• Identify and customer’s needs to suggest and promote products accordingly.

BRAND & PRODUCTS KNOWLEDGE

• Know the Maison’s products, their availabilities, the delivery status, the brand’s DNA and history and be able to share it with customers.
• Develop a good understanding of competition and luxury industry through self-learning and trainings.
• Actively participate to all brand’s training sessions.

BOUTIQUE OPERATIONS & MAINTENANCE

• As brand ambassador, always show an impeccable presentation, according to our guidelines.
• Understand and comply with all policies and procedures established by the company (security, inventory, products delivery…).
• Manage the boutique’s daily business (boutique opening/closing, inventory, repairs process…).
• Participate in maintaining excellent boutique appearance in accordance with exterior and interior boutique environment guidelines (grooming, visual merchandising…).
• Assist with special projects when needed.

CLIENT RELATIONSHIP MANAGEMENT

• Contribute to the development of Boutique database by consistently and accurately capturing prospects/customers data for follow up and relationship building, meet individual KPI’s targets.
• Develop and manage the attributed client portfolio by cultivating new and existing relationships through exceptional service and other Panerai CRM initiatives.
• Applies CRM relational strategy as per Headquarters’ guidelines.
• Assist Boutique Manager in developing CRM action plans, and participate to boutique or off-site events.

CUSTOMERS SERVICE

• Provide excellent client experience by maintaining the highest degree of product knowledge, professionalism and courtesy during and after the sale.
• Ensure seamless customers experience when handling SAV requests.
• Ensure customers’ requests are followed up and solved in due time (call back…).
• Client Advisor can perform other duties as determined by Boutique Manager.

Key Performance Indicators

• Individual sales target
• Transformation rate
• Average Price
• CRM KPI’s (data quality and volume…)
• Mystery Shopping

Qualifications

• Minimum of 2 years in the luxury retail industry, in a sales function.
• Strong sense of luxury service and aesthetics.
• Fluent in English, additional language skills are a plus.
• Result and action oriented.
• Strong selling skills.
• Team player with good interpersonal competences and empathy.
• Curious and self-motivated, with excellent customer service mindset.
• Strong attention to detail with ability to handle multiple tasks simultaneously.
• Excellent communicator, able to develop a network.
• Excellent computer skills.

Benefits and Compensation

We Offer – United States Employee wellbeing is a top priority at Richemont.

• Medical, dental, and vision programs.
• Health savings and flexible spending accounts are also available.
• Life insurance, disability benefits, and 401(k) with employer match.
• Paid time off, a wellness reimbursement benefit, and access to the employee assistance program.
• Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

Only candidates selected for further consideration will be contacted.

Richemont offers a generous compensation and benefits package for eligible employees. Salary will be determined based on relevant skills and experience. In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.