Regional Senior Program Manager, Employment Services

RISE Services LLC; Fredericksburg (VA); On-site; USD 34,000 - 36,000; Full time

Job summary

RISE Services LLC seeks a Senior Program Manager to oversee employment services across Delaware, Maryland, and Rhode Island. This hands-on leader will supervise staff, ensure program quality, and drive performance in a multi-state, growing organization.

The role requires in-person supervision, staff coaching, and travel within the region. A Bachelor’s degree and 3+ years in related fields are required, with a Master’s preferred.

Qualifications

• Bachelor’s degree in human services, rehabilitation, social work, psychology, education, business administration, or a related field.
• At least three years of experience in employment services, vocational rehabilitation, disability services, behavioral health, or a related human-services program.
• At least two years of supervisory, management, or team-lead experience.
• Demonstrated ability to manage staff, deadlines, documentation, and multiple program priorities.
• Experience working with individuals with disabilities and supporting person-centered outcomes.
• Ability to interpret and follow state, funder, and organizational requirements.
• Proficiency with electronic records, Microsoft Office, virtual meeting platforms, and performance-tracking systems.
• Valid driver’s license, reliable transportation, and willingness to travel throughout the assigned region.
• Ability to successfully complete all required background checks and employment screenings.

Responsibilities

• Provide direct supervision, coaching, and performance management to Employment Program Managers, Employment Specialists, Job Coaches, and other assigned staff.
• Oversee employment services, including supported employment, job development, job coaching, workplace assistance, situational assessments, and transition-related services.
• Monitor referrals, caseload assignments, authorizations, service delivery, billing readiness, and client progress.
• Ensure services and documentation comply with state vocational rehabilitation requirements, Medicaid waiver standards, CARF expectations, organizational policies, and funding-source requirements.
• Review case records, progress notes, reports, service plans, and billing documentation for accuracy, timeliness, and completeness.
• Track staff productivity, billable-service expectations, client outcomes, and program performance.
• Conduct regular supervision meetings, team meetings, case consultations, and field observations.
• Assist with staff recruitment, interviewing, onboarding, training, and retention.
• Address performance or compliance concerns promptly and work with Human Resources and leadership on corrective action when necessary.
• Build and maintain relationships with referral sources, state agencies, schools, community partners, employers, clients, families, and support coordinators.
• Support program growth by identifying referral opportunities and helping establish RISE Services in new communities.
• Participate in leadership meetings and provide timely reports regarding staffing, caseloads, compliance, risks, outcomes, and operational needs.
• Travel to RISE Services offices, community locations, employer sites, and assigned program areas as required.
• Provide direct client services or temporary caseload coverage when operationally necessary.
• Perform other leadership and program-development duties as assigned.

Skills

Strong written and verbalcommunication

Microsoft Office

Electronic records

Virtual meeting platforms

Performance-tracking systems

Education

Bachelor’s degree in human services or related field

Master’s degree preferred

Tools

Microsoft Office

Job description

RISE Services LLC seeks a Senior Program Manager to oversee employment services across Delaware, Maryland, and Rhode Island. This hands-on leader will supervise staff, ensure program quality, and drive performance in a multi-state, growing organization.

The role requires in-person supervision, staff coaching, and travel within the region. A Bachelor’s degree and 3+ years in related fields are required, with a Master’s preferred.